Tech Support Specialist
| Verified Pay check_circle | Provided by the employer$40,000- $45,000 per year |
|---|---|
| Hours | Full-time |
| Location | Ocala, Florida |
About this job
Job Description
TRC Talent Solutions is Hiring an Entry Level Tech Support Specialist
Looking to launch or grow your career in technology? TRC Talent Solutions is hiring an Entry Level Tech Support to join an innovative technology team in Ocala, FL. This is a hands-on technical role where you'll troubleshoot hardware and software issues, configure computer systems, support customers, and assist with installations both in-house and onsite.
Job Details
Location: Ocala, FL | Fully On-Site
Salary: Starting at $40,000- $45,000/year (DOE)
Schedule: Monday–Friday | 8:00 AM–5:00 PM EST
What You Will Be Doing
Install, configure, and troubleshoot PC hardware, Windows operating systems, and proprietary software
Provide Tier II technical support to customers via phone, remote assistance, and onsite visits
Diagnose and repair hardware, software, networking, wiring, and electronic equipment issues
Install and configure Microsoft SQL Express, IIS, Windows environments, and proprietary applications
Perform onsite installation, maintenance, and upgrades of customer equipment and systems
Train customers on system operation, maintenance procedures, and software functionality
Assist with QA testing, system validation, and technical documentation
Collaborate with Sales, Engineering, and Operations teams to implement customer solutions
Maintain accurate inventory records, service documentation, and repair logs
What We're Looking For
1–3 years of experience in computer repair, hardware support, electronics, or technical support
Strong knowledge of PC hardware troubleshooting and Windows operating systems
Experience installing or supporting hardware, networking equipment, or technical systems
Comfortable lifting up to 20 pounds and working in workshop or test bench environments
Ability to travel approximately 10% nationwide for customer installations and support
Bachelor's degree in computer technology, Information Technology, Electronics, or a related field
Why You'll Love This Opportunity
Competitive benefits package including health and dental coverage
4% 401(k) match after 90 days
Gain experience across hardware repair, networking, SQL, QA testing, and field support
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