Admission/Discharge Coordinator

Administrative/Medical Records staff may function in a variety of roles as needed, including acting as front desk receptionist and point of first contact for prospective patients or performing other support roles to facilitate the smooth operation of daily services.

Essential Duties and Responsibilities

• Answering phone calls and coordinating with other staff to address concerns.
• Addressing face to face consumer inquiries
• Facilitating intake process including review of intake documents. Copying of insurance card front/back and uploading documents into EHR.
• Coordinating check in and check out process. Verifying insurance eligibility through electronic systems. Verifying patient demographics and insurance for any changes. Update in electronic systems and uploading any new insurance cards into EHR. Checking patient accounts for any balances, collection of those balances or setting up payment arrangements. Notify billing of any changes, updates or arrangements made. Collection of copay and other fees will include contacting clients via phone to collect prior to appointment.
• Collection of copay and other fees and completion of daily summary of payments. Daily sheet and supporting documentation sent to billing for posting. Coordinating with billing on any collection concerns.
• Assist in coordinating records keeping including filing, data entry into electronic systems and other tasks necessary to ensure accurate record keeping.
• Monitoring treatment violations
• Conduct observed random urine drug screens (UDS) for clients and staff when lab collectors are unavailable, in accordance with program policy and procedures.
• Maintain cleanliness of the administrative area by cleaning the public restroom daily and removing trash daily.
• Other tasks as necessary to facilitate daily operations.