Customer Care Utilities Dept

Customer Care Representative 

Manpower at the City of Tulsa | Utilities Services Department
Location: Downtown Tulsa, OK 
Schedule: Monday–Friday, 8:00 AM – 5:00 PM
Pay: $18.87
 

Manpower is hiring Customer Care Representatives for the City of Tulsa  Utilities Call Center. This role will support residents with water, sewer, trash, and solid waste services questions. This is a phone-based, call center role, focused on delivering excellent service, resolving billing inquiries, and helping residents manage their accounts.

Responsibilities

• Answer incoming calls regarding utility billing,  and service related requests
• Provide clear and accurate information about water, sewer, trash, and solid waste services via phone and some written communication
• Assist customers with payment arrangements, account updates, and service changes
• Process service requests and resolve concerns in a timely, professional manner
• Use multiple systems to manage customer accounts and document all interactions
• Stay up to date with department policies and procedures to ensure accurate information is shared

Qualifications

• High school diploma or GED required
• Minimum of 1+ year of recent excellent customer service /call center experience 
• Strong verbal communication and active listening skills
• Accurate data entry and ability to navigate multiple systems/screens
• Professional phone etiquette and ability to handle high call volumes 

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ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.