Barista

Position: Barista / Coffee Bar Attendant

Job Summary

Barista responsibilities include educating customers on food and beverage offerings, making recommendations based on their preferences, upselling special items, and taking orders. To be successful in this role, you should have strong customer service skills and knowledge of how brewing equipment operates.

Essential Job Functions

To successfully perform this job, an individual must perform each essential duty listed below. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this job.

• Greet customers as they enter
• Give customers drink menus and answer their questions regarding ingredients
• Take orders while paying attention to details (e.g., preferences of coffee blend, dairy and sugar ratios)
• Prepare beverages following recipes
• Serve beverages and prepared food, like cookies, pastries, and muffins
• Receive and process payments (cash and credit cards)
• Keep the bar, prep., and retail area clean
• Maintain stock of clean mugs and plates & all needed supplies
• Check if brewing equipment operates properly and report any maintenance needs
• Keeping all work areas clean & organized, re-stocking service stands.
• General restaurant cleaning including sweeping, moping, and polishing stainless
• Comply with health and safety regulations
• Communicate customer feedback to managers and recommend new menu items
• Addresses complaints promptly in a courteous manner and notifies leadership of any issues
• Provides prompt and courteous service and is cordial to all team members and guests.
• Completes all other tasks and duties as assigned.

Education: High school diploma or general education degree (GED)

Required Experience:

The person in this position needs to:

• Minimum 1 year customer service experience
• Preferred experience as a barista or work experience in café or coffee shop
• Ability to work nights, weekends & holidays as required
• Some knowledge of merchandising or retail
• Excellent organizations and time management skills
• Reliably commute or plan to relocate before starting work
• Experience providing excellent customer service in a fast-paced environments.
• A positive attitude and ability to work well under pressure with bussers, cooks, and other staff.
• Able to perform high-quality work while unsupervised.