Collection Specialist

Collections Specialist

Location: Conyers, Georgia
Department: Environmental, Health, Safety & Training (QHSE)
Salary: Up to $80,000 annually
Employment Type: Full-Time

We are seeking a highly organized and detail-oriented Collections Specialist to join our team in Conyers, GA. This position plays an important cross-functional role by supporting customer collections and account follow-up while providing administrative, scheduling, and coordination support to the Quality, Health, Safety & Environmental (QHSE) team.

The ideal candidate is comfortable working across departments, communicating with customers regarding outstanding balances, maintaining accurate records, coordinating schedules, and managing multiple priorities in a fast-paced operational environment.

Key Responsibilities

Collections & Accounts Receivable Support

• Manage assigned customer accounts and conduct timely follow-up on outstanding invoices and past-due balances.
• Contact customers professionally by phone and email regarding payment status and account balances.
• Research payment discrepancies, short payments, unapplied payments, and outstanding account issues.
• Maintain accurate documentation of collection activities, customer communications, commitments, and account status.
• Partner with Accounting, Operations, and other internal teams to resolve invoice or billing discrepancies that may delay payment.
• Monitor aging accounts and prioritize collection activity based on account status and business needs.
• Assist with account reconciliation and preparation of collection-related reports.
• Escalate significantly delinquent accounts or unresolved issues appropriately.

QHSE Administrative & Scheduling Support

• Provide day-to-day administrative support to the QHSE team.
• Coordinate meetings, training activities, appointments, and departmental schedules.
• Maintain accurate calendars, records, spreadsheets, reports, and departmental documentation.
• Assist with tracking deadlines, scheduled activities, and required follow-up items.
• Support communication and coordination between QHSE, Operations, Accounting, and other departments.
• Assist with preparation and organization of reports, presentations, correspondence, and other administrative materials.
• Maintain confidential and sensitive business information appropriately.

Qualifications

• 3+ years of experience in collections, accounts receivable, administrative support, or a related business function preferred.
• Previous experience managing customer accounts and communicating regarding outstanding balances strongly preferred.
• Strong organizational skills with the ability to manage competing priorities and deadlines.
• Excellent written and verbal communication skills.
• Strong attention to detail and commitment to maintaining accurate records.
• Ability to research discrepancies and follow issues through resolution.
• Proficiency with Microsoft Office, particularly Excel, Outlook, and Word.
• Experience working with accounting, ERP, scheduling, or customer management systems preferred.
• Ability to work collaboratively across Accounting, Operations, QHSE, and other business functions.
• Professional and tactful approach when handling sensitive customer or financial matters.
• Ability to work independently while contributing effectively within a team environment.

What We're Looking For

We are looking for someone who combines financial follow-through with strong administrative discipline. You should be comfortable having professional collection conversations with customers while also being the person the team can rely on to keep schedules, documentation, communications, and administrative activities organized.

Success in this role requires persistence, professionalism, accuracy, organization, and strong follow-through.

Benefits

• Competitive compensation
• Career advancement opportunities
• Comprehensive benefits package including Health, Dental, Disability, and Life Insurance beginning on the first day of employment
• Employer-matching 401(k) program
• Paid Time Off
• Employee Assistance Program (EAP)
• Professional and supportive work environment