E-Commerce Customer Service Associate

Customer Service Associate

Job Overview
We are seeking a friendly and detail-oriented Customer Service Associate to join our e-commerce team. This role involves providing exceptional customer service, assisting with product sales, and handling returns. The ideal candidate will have strong communication skills, experience with e-commerce, and a passion for helping customers find what they need. 

Job Description

Our company, located in Erlanger, KY, is seeking a Customer Service Associate to join our team.  We are an e-commerce company offering high quality home products to consumers. We offer 7 paid holidays per year, PTO, and competitive medical benefits.

JOB SCOPE

 The successful candidate will focus on all aspects of customer satisfaction. Responsible for acting as a liaison between customers and companies. Assists with complaints, orders, errors, account questions, billing, cancelations, and other queries.

SPECIFIC RESPONSIBILITIES:

• Resolve customer complaints via phone, email, mail, or social media.
• Use telephones to reach out to customers and verify account information.
• Greet customers warmly and ascertain problem or reason for calling.
• Assist with placement of orders, refunds, or exchanges.
• Advise on company information.
• Place or cancel orders.
• Answer questions about warranties or terms of sale.
• Suggest solutions when a product malfunctions.
• Attempt to persuade customer to reconsider cancellation.
• Inform customer of deals and promotions.
• Sell products and services.
• Work with customer service manager to ensure proper customer service is being delivered.
• Receive all parcel and freight returns.
• File claims with parcel and freight carriers for damaged goods

MISC

·       Work under minimal supervision. 

·       Meet regularly with the management team to identify or ascertain problems or challenges.

·       Efficiently contribute in reaching department’s objectives and company goals through the use of established processes and procedures.

·       Demonstrated experience and success working in a fast-paced environment with tight deadlines. 

·       Strategic planning/thinking skills, coupled with analytical and execution skills.

·       Out-of-the-box thinker, decisive; experienced in and capable of leading change.

·       Good trouble shooting skills.

·       Good organizational and administrative skills. Detail oriented.

·       Exceptional oral and written communication skills to communicate effectively with customers and team members.

·       Excellent team player.

·       Perform other duties as necessary.

Job Requirements

REQUIRED KNOWLEDGE, SKILLS & ABILITIES:

·       2 + years experience in customer service 

·       Extensive e-commerce background

·       Background in the kitchen and bath sanitary ware industry a bonus

·       Ability to translate your skills and experience to other employees through training and mentoring

·       Computer skills: Word and Excel

·       Bachelor's Degree in Business or a related field or related industrial experience a bonus

Magnus Home Products is a direct to consumer e-commerce company. www.magnushomeproducts.com .

We specialize in high end products for the bathroom and kitchen. We offer a combination of directly imported and USA based supplier partners to provide our customers the best products at competitive prices.

Our team boasts an average of over 10 years experience in the kitchen and bathroom industry, allowing us to provide our customers an exceptional buying experience.