Customer Relations Specialist

We are looking for a customer-focused, detail-oriented individual to join our team as a Customer Relations Specialist. This in-office role supports customers and dealers by providing clear guidance, resolving concerns effectively, and maintaining accurate records of each interaction. The position is well suited for someone who communicates confidently, stays composed in challenging conversations, and can adapt quickly in a fast-paced environment.

Responsibilities:

• Respond to incoming calls from customers, addressing questions related to products, service concerns, and general support needs.

• Record call details accurately in internal systems, ensuring each interaction is documented in a clear and organized manner.

• Manage a steady daily call volume while maintaining a helpful, courteous, and solutions-oriented approach.

• Handle difficult conversations calmly, working to de-escalate issues and provide practical next steps.

• Enter and update customer information with attention to detail and a high level of accuracy.

• Collaborate with colleagues and other departments on special projects and operational support tasks as needed.

• Use email and office software to communicate updates, track information, and support day-to-day customer service activities.

This is a permanent opportunity that will pay up to $52,000 annually. Please apply to Jane Gearhart if interested!

• Strong verbal and written communication skills with the ability to build rapport quickly.
• Customer service mindset with the ability to remain detail oriented under pressure.
• Comfortable managing phone conversations while entering information at the same time.
• Dependable, trustworthy, and able to follow instructions consistently.
• Adaptable and quick-thinking when priorities or customer needs change.
• Basic proficiency with Microsoft Office and general computer applications.
• Bilingual skills are preferred but not required.