Bilingual Customer Service Rep

Now Hiring: Bilingual Customer Service Representative (Spanish/English) Location: Chagrin Falls, OH
Schedule: MondayFriday | 8:00 AM 5:00 PM (1st Shift)
Pay: $19$20/hour
Type: Temporary (with possible permanent opportunity not guaranteed)
Partnered through: Chardon Mancan About the Role:
Were seeking a personable and energetic Bilingual Customer Service Representative to join a busy team in Chagrin Falls! If you're fluent in Spanish & English, great with people, and love helping customers, this could be the perfect opportunity for you! Key Responsibilities:
Speak and write fluently in Spanish & English
Handle incoming calls: quotes, orders, follow-ups
Process orders accurately and efficiently
Recommend products to enhance customer orders Promote current sales & discounts
Ensure accuracy in pricing, quantity, and shipping details
Coordinate with internal teams (purchasing, marketing, warehouse, etc.)
Maintain and update customer account information
Resolve customer issues quickly and professionally
Use tools and procedures to provide complete, helpful responses
Route inquiries to the right departments and follow up
Participate in product and skill development training
Other duties as assigned Requirements:
High school diploma or equivalent
1+ year of experience in customer service or sales
Fluent in Spanish and English (spoken & written)
Previous data entry and computer experience
Familiarity with Microsoft 365, Outlook, Excel is a plus
Experience with Oracle NetSuite is a bonus
Strong communication, attention to detail, and problem-solving skills

We do offer our temporary employees full benefits such as paid vacation, holidays, 401K, as well as vision/dental/medical. Some of the best companies in the area use Mancan including Fortune 500 companies. It is a great opportunity for you to get your foot in the door with some of the areas top companies. If you have any questions please do not hesitate to call us at 440-285-5627

Apply online at www.mancan.com/ or we take applications Monday-Friday 8am-4pm. Please bring 2 forms of government ID and resume with you. Mancan temporary staffing employment agency is located at 220 Center St Suite B-2. Chardon, Oh 44024.Please call us at 440.285.5627 with any questions.

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