Market Operations Specialist (PA)

CHOP-Soar Market Operations Specialists (MOS)

About CHOP-Soar Autism Center

The Children’s Hospital of Philadelphia and Soar Autism Center have partnered to create CHOP-Soar Autism Center, an innovative model providing integrated early childhood autism services under one roof. Our centers combine naturalistic ABA therapy rooted in the Early Start Denver Model (ESDM), speech therapy, occupational therapy, and collaborative care coordination to support meaningful outcomes for children and families.

As we continue growing throughout Pennsylvania, we are looking for operational leaders who are excited to build systems, strengthen center support, and help scale a high-quality care experience across markets 

Position Overview

We are excited to share an opportunity to join our Pennsylvania market as a Market Operations Specialist (MOS). This role serves as a critical operational support partner across CHOP-Soar centers, helping maintain strong systems, operational consistency, communication workflows, and family/staff support processes throughout the market.

The MOS plays a highly collaborative role alongside Market Operations Directors (MODs), Clinic Operations Directors (CODs), Assistant Operations Managers (AOMs), Partner Clinicians (PCs), and shared service teams. This position supports both proactive operational planning and day-to-day execution across multiple centers.

This is a fast-paced and highly detail-oriented role ideal for someone who enjoys organization, problem-solving, cross-functional collaboration, and operational excellence. This role is fully in-person, based out of a CHOP-Soar Autism Center location in Pennsylvania.

• Location: Pennsylvania (In-Person at a CHOP-Soar Autism Center location)
• Position Type: Full-Time
• Schedule: In Person - EST Hours Required

Responsibilities

Environment & Operational Support

• Support day-to-day operations across CHOP-Soar centers throughout Pennsylvania
• Help maintain organized, safe, and well-stocked clinic environments while partnering with operational and training teams to support center readiness and onboarding needs
• Provide operational coverage and support for local leadership teams when needed

Data Quality & Process Oversight

• Complete routine audits and operational checks to ensure documentation, timelines, and workflows remain accurate and up to date
• Partner with center leadership and shared service teams to resolve operational issues, improve processes, and support quality across the market
• Support operational reporting, tracking systems, and process improvement initiatives

Staff & Family Communication Support

• Coordinate family and staff communications including newsletters, reminders, center updates, and family engagement initiatives
• Support maintenance of family resources, contact information, and operational communication systems across centers
• Help create a positive and supportive experience for families, staff, and visitors

Scheduling & Leadership Coordination

• Assist with scheduling coordination, PTO tracking, leadership coverage planning, and operational calendar management across the market
• Support recognition initiatives, operational follow-up tasks, and additional projects tied to market growth and operational success

Skills

• Highly organized and detail-oriented
• Comfortable managing multiple priorities in a fast-paced environment
• Strong problem-solving, communication, and follow-through skills
• Collaborative, professional, and supportive team member
• Comfortable using technology systems, tracking data accurately, and supporting operational workflows
• Adaptable and excited to support a growing market and team

Qualifications

• 2+ years of professional experience preferred
• Associate’s or bachelor’s degree preferred but not required
• Experience in healthcare operations, center operations, administrative support, or client coordination preferred
• Strong organizational, communication, and documentation skills
• Passion for supporting children, families, and interdisciplinary teams
• Ability to travel between CHOP-Soar Autism Center locations within Pennsylvania as needed
• Ability to work EST hours to support the Pennsylvania market team

Compensation & Benefits

• Salary range: $55,000.00 - $65,000.00/year annually
• Full-time benefits package including PTO, medical, dental, and 401(k) match

CHOP-Soar Autism Center is committed to diversity and inclusion at all levels. As an equal opportunity employer, we strictly prohibit discrimination or harassment and welcome applicants of all backgrounds, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or other protected characteristics.