PV Systems Temp Support

Position Title: PV Systems Temp Support
Work Location: St. Joseph, MO 64506
Assignment Duration: 21 Months
Work Schedule: Hours 8-5
Work Arrangement: Hybrid Schedule (3 days a week in office)

Position Summary:

• Responsibilities during RFP project
• Responsible for running routine reports and queries from the GPV database tables using SQL when needed
• Support computerized system validation testing

Key Responsibilities:

• Responsible for running routine reports and queries from the GPV database tables using SQL when needed
• Support computerized system validation testing
• Responsible for PV systems Product Dictionary entries and routine maintenance in databases

• Product Dictionary updates and new entries
• Product Family maintenance
• Product Line updates

• Responsible for triage tickets for system support

• 1st line of support for PV System tickets

• Support new user set up in PV Systems

• PV Systems set up
• Curricula assignments
• Mailbox maintenance
• Supporting initial login for new users

• Support Training coordination for PV User community

• New User trainings

• Support communication to PV System User community

• Front line to User community for system support

• Support PV system monitoring and liaise with IT / Vendor to resolve system issues

• Case Type Changes?
• Product Family verifications?

• Supports review of PV Documentation
• Support PV Documentation organization and archiving
• Supports dashboard maintenance and monitoring
• All other duties assigned by Leadership

Qualification & Experience:

• Experience with GxP computerized systems
• Experience with SQL
• Well organized; ability to prioritize assigned tasks
• Experience working within a team environment
• Experience with customer service
• IT or Business Degree (Associate or Bachelors)
• Preferred: Experience with global systems and users