Surprise Ford Reception and Delivery Coordinator in Surprise, AZ | 1289755763

About the Job:

Essential Duties and Responsibilities include the following:

Other duties may be assigned:

Greet customers and direct them to where they need to go.
Able to manage a multi-phone line.
Ensure that every guest receives excellent customer service upon taking delivery of their vehicle, with a special emphasis on properly educating the guest about the technology of the
vehicle, including navigation and Bluetooth.
Keeping up with all product knowledge and any other updates related to the deliveries of a new vehicle.
Follow up with customers to ensure complete satisfaction, addressing any customer concerns
through telephone and email after their purchase.
Commit to becoming an expert and gaining in-depth knowledge of our brand’s vehicle accessories and technology.
Maintains Customer Satisfaction scores at or above company standards.
Follows Safeguards rules and regulations.

Qualifications:

We offer a competitive benefits package to all full-time employees, including health, dental, vision,

life, and disability insurance, and 401(K). We are an Equal Opportunity Employer (EOE).

Reception and Delivery Coordinator