Bilingual Customer Service Rep.
•Today
| Verified Pay check_circle | Provided by the employer$16 per hour |
|---|---|
| Hours | Full-time |
| Location | Nashville, Tennessee |
Compare Pay
Verified Pay check_circleProvided by the employer This job pays below average compared to similar jobs in your area.
$16.00
$21.57
$30.11
About this job
Job Description
Job Description
Responsible for ensuring that all clients/passengers are given the information they need in a professional and effective manner. This position plays a fundamental role in the quality of service that is provided to our clients/passengers. CSRs are responsible for answering general phone lines, providing answers for general inquiries, and handling customer complaints. In some locations CSR will also perform Station Attendant duties.
JOB SPECIFIC RESPONSIBILITIES:
- Provide exceptional customer experience.
- Call customers to advise about changes or cancellations of scheduled runs.
- Respond to client inquiries (i.e., destinations served, pricing, departure/arrival times, directions to terminal) all while providing outstanding customer service.
- Responsible for cash management and compliance.
- Operates cash register and/or credit card equipment.
- Sells and processes ticket orders via telephone, internet, and over the counter.
- Responsible for closing the terminal including preparation of cash bank deposits, sales report and depositing in safe box.
- Maintains a professional working relationship with partnering retail agencies.
- Completion of required documentation for transactions made with partnering retail agencies.
- Daily accurate reporting of tickets sold and cash collected.
- Effectively answer calls on multi-line system, appropriately greet callers and correctly route calls and screen calls as required.
- Greeting visitors while following procedures in notifying employees or departments the visitor/vendor is requesting to see.
- Utilize good judgment when confronted with the resolution of both internal and external conflict.
- Responsible for money transfer transactions
- Assist customers with luggage ID tags and transfer to luggage compartment
- Other duties as assigned.
EXPERIENCE:
- 1 year of job-related experience preferred.
- Bilingual (Spanish/English) required.
EDUCATION:
- High school diploma or equivalent required.
PHYSICAL DEMANDS:
- Sedentary - Exerting up to 10lbs. occasionally or negligible weights frequently; sitting most of the time.
Companies hiring customer service representatives
in Nashville, TN
Nearby locations
Explore more customer service representative jobs
in Nashville, TN
Nearby Job Titles
Truck Driver Jobs Radiologic Technologist Jobs Registered Nurse Jobs Fast Food Preparation Worker Jobs Retail Supervisor JobsNearby Locations
Nashville, TN Jobs Franklin, TN Jobs Smyrna, TN Jobs Brentwood, TN Jobs Tennessee JobsNearby Companies
Oracle Jobs TravelNurseSource Jobs Care.com Jobs U.S. Navy Jobs Free Cash by Almedia JobsNearby Categories
Full-time Jobs Part-time Jobs Gig Jobs Posting ID: 1289815780 Posted: 2026-09-19 Job Title: Bilingual Customer Service Representative
Your Privacy Choices