SCC - ServiceNow Developer

The State Corporation Commission (SCC) is seeking a ServiceNow Developer to design, build, and enhance scalable solutions across the ServiceNow platform. The role emphasizes secure API integrations, custom development, intuitive user experiences, and IT Service Management (ITSM), with additional ServiceNow domain and artificial intelligence experience valued.

Responsibilities Include:

• Design, develop, test, deploy, and maintain ServiceNow applications and platform enhancements
• Build secure, reliable integrations using REST, SOAP, webhooks, IntegrationHub, MID Server, and related technologies
• Develop scripted REST APIs, business rules, script includes, client scripts, UI policies, and Flow Designer workflows
• Configure and extend ITSM capabilities, including Incident, Problem, Change, Request, Knowledge, Service Catalog, and CMDB
• Create intuitive, accessible experiences across Employee Center, Service Portal, workspaces, forms, catalogs, and mobile
• Partner with stakeholders, product owners, architects, and support teams to translate requirements into technical solutions
• Troubleshoot complex platform, integration, data, and performance issues
• Apply development standards, security controls, automated testing, code review, source control, and release-management practices
• Develop reusable components and documentation; support upgrades and releases; and evaluate AI and automation opportunities

Skill Required / Desired Amount of Experience

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ServiceNow development and configuration

Required 4 Years

JavaScript and ServiceNow client-side and server-side scripting

Required 3 Years

API integration design, security, and troubleshooting

Required 2 Years

REST/SOAP, JSON/XML, OAuth 2.0, authentication, logging, and monitoring

Required 2 Years

ServiceNow ITSM processes and modules

Required 2 Years

Flow Designer, IntegrationHub, Service Catalog, ACLs, and automated testing

Required 2 Years

ServiceNow data models, tables, reference relationships, and CMDB

Required 2 Years

User-centered solution design, accessibility, security, and maintainability

Required 2 Years

Testing, code review, source control, and release-management practices

Required 2 Years

Analytical, troubleshooting, documentation, and communication skills

Required 3 Years

Collaboration with technical and non-technical stakeholders

Required 3 Years

Employee Center, Service Portal, UI Builder, and configurable workspaces

Required 2 Years

ServiceNow AI: Now Assist, generative AI, Predictive Intelligence, Virtual Agent, or AI Search

Required 2 Years

Enterprise integrations; accessibility; CSA/CAD/CIS-ITSM/ITIL certification

Required 2 Years

Other ServiceNow domains: ITOM, CSM, HRSD, IRM/GRC, or App Engine

Desired 2 Years

Automated deployment pipelines, Agile delivery, and DevOps practices

Desired 2 Years