Customer Account Representative

About Brand My Bag

Brand My Bag is a growing custom packaging company specializing in Mylar bags, printed pouches, and branded containers for the cannabis, food, and retail industries. We help our clients stand out with high-quality, compliant packaging and fast, reliable service.

Position Summary

We’re seeking a detail-oriented Customer Account Representative to join our production and operations team. In this role, you will serve as the key point of contact for customers—maintaining house accounts, tracking jobs from order placement to delivery and ensuring all questions and concerns are promptly addressed.

Key Responsibilities

• In-house, full-time Customer Account Representative
• Responsible for managing all our internal house accounts
• Primary point of contact for customers assigned to these accounts
• Process orders from start to finish and coordinate with production to ensure jobs move through the plant efficiently
• Build strong customer relationships while identifying opportunities to grow existing business
• Manage customer orders from sale through production to final delivery
• Track and update the status of jobs using internal systems and production software
• Respond to customer inquiries regarding timelines, artwork, revisions, and shippingy
• Proactively follow up with customers throughout the process to provide updates and maintain satisfaction
• Resolve issues or escalate concerns as needed to ensure timely resolution
• Maintain accurate records in CRM, order management, and workflow tracking software Qualifications
• Experience in Account management, order coordination, or production support preferred.
• Strong communication and organizational skills
• Detail-oriented and able to manage multiple active orders at once
• Proficiency in Microsoft Outlook, Excel, and general computer systems
• Familiarity with print production or packaging is a plus (not required)
• Ability to work well in a fast-paced, collaborative environment
• Possess skills to prioritize, multi-task, and work in a fast-paced environment.

At Brand My Bags, we don’t just print packaging we build brands. Located right here in Oak Park, MI, we are a leading direct manufacturer specializing in custom Mylar bags and high-barrier flexible packaging. When you join our team, you’re not just taking a job; you’re stepping into a fast-paced, high-tech manufacturing environment where your craft directly drives our success.