PSR Supervisor

#CA-KN

The incumbent is responsible for sustaining an environment of intrinsic good will for the practice while providing optimum services to patients. This position serves as office supervisor for IM Primary care Clinics and functions under the direction of the IM Primary care Department Manager, to supervise a large group of employees and provide accountability as delegated for the day-to-day operations of the designated clinic location(s).

Apply By Date: 8/29/2026 at 11:59 pm - Interviews and recruiting process may occur at any time

Minimum Qualifications - For full consideration, applicants are encouraged to upload license and/or certification if required of the position

• Bachelor's degree in related area and / or equivalent experience / training
• At least two (2) years of supervisory experience in medical field or equivalent experience.
• Demonstrated ability to work independently with little direction.
• Demonstrated decision-making skills that reflect the ability to supervise a specified unit of workers.
• Must be able to represent assigned unit serving as subject matter expert and resource person for the staff.
• Problem solving skills to independently define issues create viable solutions and exercise delegated authority to take action for prompt and satisfactory resolution.
• Ability to seek appropriate assistance from others when limit of delegated authority has been reached.
• Interpersonal skills to establish and maintain effective working relationships with all co-workers; to consistently interact with patients and other members of the public with patience, courtesy and professionalism, both in person and on the telephone; and to effectively respond to individuals who may be angry or upset.
• Ability to project and attitude of professionalism and service orientation and be able to instill this attitude in staff.
• Ability to communicate effectively (both orally and in writing) with all levels of staff, patients and providers.
• Skills to interview applicants utilizing effective screening techniques and knowledge of standard hiring protocols.
• Ability to objectively and constructively evaluate employee performances relating to specific job description, standards of performance and goals.
• Ability to train, supervise, offer conflict resolution, administer disciplinary action, initiate and follow through with corrective action up to and including dismissal.
• Ability to understand human motivation and needs and encourage employee development and initiative.
• Organizational skills to prioritize, coordinate, and direct a variety of concurrent assignments in an effective and efficient manner.
• Ability to adjust to changing workload or assignments and pressures of increased workload or deadlines.
• Ability to establish priorities for own work within stated guidelines; respond flexibly to changes in priorities; and maintain work effectiveness in a setting with a high volume of patient activity and frequent interruptions.
• Administrative skills to oversee daily office operations; participate in development of policies, procedures and systems; handle facility, equipment and supply needs.
• Typing skills sufficient to use computer keyboard for timely and accurate input and production.
• Writing skills, using proper English grammar, spelling and punctuation, sufficient to compose messages and/or routine correspondence, which is clear, concise and easy to understand.
• Bookkeeping skills sufficient to maintain accurate records of patient financial transaction, prepare related financial reports, balance cash box, and prepare deposits.
• Knowledge of practices and protocols related to medical office procedures, (i.e. medical terminology, appointments, medical records, insurance verification, cashiering, billing, etc.)
• Filing skills to maintain logs and files of information in alphabetical, chronological and/or numerical order, such that it is current and easily retrievable.
• Knowledge of all pertinent laws, regulations, and guidelines governing medical records; confidentiality, privacy, and provision to others, including HIPAA.
• Knowledge of health care insurance systems, which may include Medi-Cal, MediCare, HMO, PPO, fee-for-service, county funded coverage, and workers' compensation, sufficient to properly obtain and track authorizations, appoint patients, make referrals for consults, diagnostics and ancillary services, coordinate hospital services, complete and submit billing documentation, and explain provisions and requirements to patients.
• Knowledge of ICD-9, CPT and HCPCS coding sufficient to identify services performed; including diagnoses, procedures, and supplies.
• Ability to understand and follow industry process improvement methods in order to identify, plan, implement, and measure outcomes.

Key Responsibilities

• 35% - STAFF SUPERVISON
• 25% - COORDINATION OF DAILY OPERATION
• 25% - ADDITIONAL JOB FUNCTIONS
• 15% - COMPUTER SYSTEM OPERATIONS

Department Overview

Internal Medicine Primary Care UC Davis Internal Medicine has offered a Primary Care (PC) Program dedicated to careers in Primary Care since 1979. Our mission is to train Internal Medicine residents who are passionate and committed to primary care to become physician leaders in primary care, education, advocacy and scholarship. The program accomplishes this goal by offering comprehensive and diverse clinical care experience and didactics. We are committed to recruiting a diverse group of residents dedicated to primary care careers and health equity.

Department Specific Job Scope

Collaborates with UC Davis clinics, UCD School of Medicine and UCD Patient Contact Center.

POSITION INFORMATION

• Salary or Pay Range: $2,743.30 - $4,896.55
• Salary Frequency: Biweekly
• Salary Grade: Grade 21
• UC Job Title: AMBUL CARE ADMSTN SUPV 1
• UC Job Code: 004172
• Number of Positions: 1
• Appointment Type: Staff: Career
• Percentage of Time: 100%
• Shift (Work Schedule): Monday-Friday, 8am-5pm
• Location: Ellison Ambulatory Care Center (HSP098)
• Union Representation: 99 - Non-Represented (PPSM)
• Benefits Eligible: Yes
• This position is 100% on-site

Benefits

Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility by visiting or or .

• High quality and low-cost to choose from to fit your family's needs
• UC pays for and coverage for you and your family
• for eligible employees including Pension and other Retirement Saving Plans
• Supplemental insurance offered including , , , , accident, critical illness and hospital indemnity
• , , and for eligible employees
• and Family Care discounts and resources
• to support thriving in all aspects of employee's lives
• On-site including access to free mental health services
• Generous amount of paid Holidays annually as outlined in the UC Policies or Collective Bargaining Agreements
• Paid Time Off/Vacation/Sick Time as outlined in the UC Policies or Collective Bargaining Agreements
• Continuing Education (CE) allowance and Staff Education Reimbursement Program for eligible employees
• Access to free professional development courses and learning opportunities for personal and professional growth
• and for eligible employees

Physical Demands

• Standing - Occasional Up to 3 Hours
• Walking - Occasional Up to 3 Hours
• Sitting - Frequent 3 to 6 Hours
• Lifting/Carrying 0-25 Lbs - Occasional Up to 3 Hours
• Pushing/Pulling 0-25 Lbs - Occasional Up to 3 Hours
• Bending/Stooping - Occasional Up to 3 Hours
• Squatting/Kneeling - Occasional Up to 3 Hours
• Twisting - Occasional Up to 3 Hours
• Reaching overhead - Occasional Up to 3 Hours
• Keyb