ERP/CRM Administrator

We are looking for an ERP/CRM Administrator to serve as the primary internal expert for our enterprise system in Hillside, New Jersey. This position connects production, business operations, reporting, and technical support to help the platform run reliably and support informed decision-making. The role also plays a key part in user enablement, issue resolution, and system governance across multiple facilities.

Responsibilities:
• Act as the main administrator for the ERP/CRM environment, ensuring the system supports daily manufacturing and finance workflows effectively.
• Investigate application issues, data inconsistencies, and process slowdowns, then coordinate timely solutions with internal stakeholders and external support teams.
• Build and maintain tailored reports, dashboards, and database queries that provide leadership with meaningful operational and business insights.
• Manage the relationship with the software vendor by documenting cases clearly, tracking open items, and escalating defects or enhancement needs when appropriate.
• Work with outsourced IT security partners to review user access, maintain permission structures, and support compliance with internal security standards.
• Develop process documentation, user instructions, and issue logs to strengthen knowledge sharing and reduce dependence on outside resources.
• Deliver onboarding and role-specific training for office and shop-floor employees to promote correct system usage and adoption of established procedures.
• Visit company locations as needed to assess system performance, support users, and help maintain consistent processes across sites.• 2+ years of experience administering or providing advanced support for an ERP or CRM platform.
• Background working in a manufacturing environment with understanding of operational and financial process alignment.
• Hands-on experience with reporting tools, dashboards, or query development within enterprise business systems.
• Knowledge of database concepts and structures; experience with Oracle is preferred.
• Ability to manage system-related projects involving user access, security controls, or application improvements.
• Familiarity with business systems skills such as configuration management, business requirements documentation, client-side scripting, API development, or Salesforce development.
• Strong troubleshooting ability with a practical approach to resolving technical and process-related issues.
• Effective communication skills with the ability to train non-technical users and work productively with external vendors.