CPE Repair Tech

Title: CPE Repair Tech
Duration: 12 months
Location: Dallas, TX 75247
Work Schedule: M to F (07:30 AM - 04: 30 PM CST)

Job Summary:
This role will be responsible for staging and configuring QCC/IQ data bundles, hosting voice services, CPE operations orders, and special projects as required.

Responsibilities:

• Receive and inspect equipment.
• Review the inventory to ensure all devices and components are present, noting any missing or damaged items like routers or power supplies.
• Use basic IT skills to check the equipment and identify if any parts need to be replaced or repaired.
• Set up equipment at a staging station, running commands to wipe data and prepare devices for redeployment.
• Learn about different types of routers and how they will be used in the redeployment process.
• Keep records of equipment status, issues, and actions taken.
• Work with other teams to ensure equipment is ready for redeployment to the new facility.

Additional responsibilities include:

• Materials Management (Picking Orders, Fulfillment of Orders).
• Completion of System Tasks as required by Order.
• Shipping, Receiving, and Inventory Put away.
• Reclamation Management (Receiving, Task Completion, Equip Wiping)
• Inventory Control (Cycle Counts, Excess Pulls, and Equipment Inventory)
• Forklift Operation

Required Skills:

• At least 6 months of prior experience in a relevant role
• Logistics Experience (Warehouse, Inventory Control, Materials Management).
• HS diploma or equivalent

Preferred Skills:

• Basic Configuration experience with Managed Routers and Hosted Voice Devices (Training can be provided if required).
• Forklift experience is a plus ((Training can be provided if required).
• Experience in IT/Security/Cybersecurity/Helpdesk support is preferred.