System Support Associate
•Today
| Verified Pay check_circle | Provided by the employer$35-$40 per hour |
|---|---|
| Hours | Full-time |
| Location | San Diego, California |
About this job
Job Description
Job Description
System Support Specialist
- Pay: $35–$40/hour
- Schedule: Monday–Friday, 8:00 AM–4:00 PM
- Duration: 6–12 month contract
- Work Environment: Fully onsite
- Hours: Full-time
Job Details
BioPhase Solutions is looking for an experienced System Support Specialist to support the Global Systems Support team of a leading life sciences company. This individual will perform hands-on reliability and burn-in testing of laboratory instrumentation, independently troubleshoot system issues, and provide technical support to a more junior team member.
Responsibilities
- Independently perform extended burn-in, soak, and reliability testing on laboratory instrumentation.
- Operate instruments continuously or through extended test cycles to evaluate system stability and reliability.
- Monitor and troubleshoot hardware, software, communication, and instrument-related errors.
- Identify intermittent failures or performance issues that may not be detected during shorter functional testing.
- Analyze technical issues, determine potential root causes, and communicate findings to appropriate teams.
- Document system performance, failures, troubleshooting activities, and test results.
- Coordinate with Engineering, R&D, Manufacturing, Quality, and Service teams to investigate and resolve instrument issues.
- Support installation, qualification, troubleshooting, and release activities associated with laboratory systems.
- Provide technical guidance and day-to-day support to a junior System Support Technician.
- Ensure work is performed in accordance with SOPs, Quality Management System requirements, safety procedures, and applicable regulatory standards.
Qualifications
- Bachelor’s degree in Engineering, Life Sciences, Bioengineering, or a related technical field required.
- Previous experience working with laboratory instrumentation, technical equipment, product support, engineering, or a similar technical environment.
- Experience troubleshooting systems involving hardware and software strongly preferred.
- Ability to independently assess technical issues and drive troubleshooting activities.
- Strong analytical and root-cause problem-solving skills.
- Strong written communication and technical documentation skills.
- Excellent attention to detail and commitment to quality.
- Ability to work independently while collaborating effectively with cross-functional teams.
- Comfortable providing guidance and support to a more junior team member.
This is an excellent opportunity for a technically strong candidate who enjoys hands-on troubleshooting and wants to play a key role in verifying the reliability and performance of laboratory instrumentation before release.
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