Bilingual Customer Service Rep- Spanish/English
•Today
| Verified Pay check_circle | Provided by the employer$16.00 per hour |
|---|---|
| Hours | Full-time |
| Location | Greensboro, North Carolina |
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Verified Pay check_circleProvided by the employer This job pays below average compared to similar jobs in your area.
$13.5
$16.00
$24.07
About this job
Job Description
Job Description
Job Title: Bilingual Customer Service Representative (Spanish/English)
Employment Type: Full-Time, Temp-to-Hire
Location: Greensboro, NC
Location: Greensboro, NC
Pay: $16.00 per hour
Schedule: Monday through Friday, 8:00 AM - 5:00 PM
Schedule: Monday through Friday, 8:00 AM - 5:00 PM
Job Summary:
We are seeking a professional, customer-focused, and detail-oriented Bilingual Customer Service Representative (Spanish/English) to join our manufacturing team. The ideal candidate will have excellent communication skills, a professional phone presence, and experience handling customer orders over the phone. This position serves as a key liaison between customers and internal departments, ensuring accurate order processing and exceptional customer service.
Key Responsibilities:
- Answer incoming customer calls in both English and Spanish in a professional and courteous manner.
- Process customer orders accurately and efficiently.
- Enter and maintain customer order information using Microsoft Excel and company systems.
- Provide customers with product information, pricing, shipping updates, and order status.
- Resolve customer inquiries and concerns promptly and professionally.
- Communicate effectively with production, shipping, and warehouse teams to ensure timely order fulfillment.
- Review orders for accuracy and attention to detail before processing.
- Maintain accurate customer records and documentation.
- Respond to customer emails and follow up on open issues.
- Perform general administrative and customer service support duties as assigned.
Required Qualifications:
- Fluent in English and Spanish (verbal and written).
- Previous Customer Service Representative (CSR) experience.
- Experience taking and entering customer orders over the phone.
- Strong attention to detail and commitment to accuracy.
- Excellent verbal communication skills with a clear, professional phone voice.
- Proficiency in Microsoft Excel and basic computer applications.
- Strong organizational and multitasking abilities.
- Ability to work effectively in a fast-paced manufacturing environment.
- High School Diploma or GED.
Preferred Qualifications
- Previous experience in a manufacturing or industrial environment.
- Experience with ERP, order entry, or inventory management systems.
Core Competencies
- Customer Service Excellence
- Attention to Detail
- Professional Communication
- Data Entry Accuracy
- Problem Solving
- Time Management
- Teamwork
- Organization and Follow-Through
Physical Requirements:
- Ability to remain seated and work at a computer workstation for extended periods.
- Frequent use of telephone, computer, and office equipment.
- Ability to occasionally lift up to 20 pounds.
- Ability to move throughout the facility as needed.
Additional Benefits:
- Temp-to-Hire Opportunity
- Immediate Start Available
- Stable Full-Time Schedule
- Growth and Advancement Opportunities
- Long-Term Career Potential
Apply Today:
For immediate consideration, text CSR to 336-646-6886.
For immediate consideration, text CSR to 336-646-6886.
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Full-time Jobs Part-time Jobs Gig Jobs Posting ID: 1290047994 Posted: 2026-08-31 Job Title: Bilingual Customer Service Representative
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