General Manager - Door, Frame & Hardware

THE COMPANY

Our client is a national commercial building products and openings solutions company serving contractors, project teams, vendors, and commercial customers across multiple U.S. markets. The company specializes in doors, frames, hardware, and related opening solutions for complex commercial construction projects.

The organization has experienced meaningful leadership and cultural changes over the past year and continues to expand its national footprint. This is an opportunity to join a business with experienced industry leadership, enhanced benefits, and a clear focus on operational excellence, customer trust, vendor relationships, and employee development.

THE JOB

The General Manager will oversee the overall strategy, leadership, and management of a commercial Door, Frame & Hardware branch operation in Tacoma. This person will serve as the local face of the organization and will be responsible for branch performance, team leadership, client satisfaction, operational efficiency, profitability, and continued revenue growth.

This is a hands-on leadership position for someone who understands the DFH industry and can quickly establish credibility with project managers, sales teams, warehouse and shipping teams, vendors, contractors, and customers. The branch has undergone a significant rebuild and needs an experienced industry leader to continue strengthening performance, accountability, and culture.

Responsibilities include:

• Lead DFH distribution branch operations, including workload delegation and team performance
• Build a unified culture across distribution and service functions
• Mentor project managers and assist in resolving project challenges
• Support sales forecasting, change order management, and administrative processes
• Monitor project profitability, margins, revenue retention, and overall financial performance
• Own revenue and EBITDA targets for the branch
• Maintain contract integrity while helping minimize disputes, credits, and avoidable margin loss
• Develop staff through training, coaching, and succession planning
• Promote continuous improvement and operational best practices
• Collaborate with internal departments on strategy, process improvement, and organizational alignment
• Represent the organization with clients, vendors, general contractors, and industry partners
• Build strong communication and trust with internal and external stakeholders

THE QUALIFICATIONS

• 10+ years of experience in the Door, Frame & Hardware industry preferred
• Strong Division 8 experience required
• Exposure to Division 10, Division 27, or Division 28 is helpful
• Prior operations and project management leadership experience
• Previous P&L ownership required
• Proven ability to lead teams, branch operations, and customer-facing functions
• Strong product knowledge across commercial doors, hollow metal frames, hardware, or related opening solutions
• Ability to troubleshoot project, product, vendor, and customer issues
• Experience working with project managers, sales teams, production, warehouse, shipping, contractors, vendors, or design teams
• Strong communication, analytical, and problem-solving skills
• High-character leadership style with respect for employees, vendors, and customers
• Bachelor’s degree preferred
• Proficiency with Microsoft Office and related business software
• Valid driver’s license and ability to meet insurability requirements
• Current Tacoma-area residency or concrete plans to relocate to the Tacoma area required

THE BENEFITS

• Base salary range of $175,000 to $210,000, depending on experience
• Bonus opportunity
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability
• 401(k) with company match up to 4%
• Mileage reimbursement
• Travel expenses covered
• Relocation support available
• Opportunity to lead a meaningful branch rebuild within a growing national organization
• Strong visibility with senior leadership and the opportunity to shape local culture and performance