Lead Automotive Technician

We are looking for technicians/mechanics who are energetic, upbeat and have a positive attitude. The technicians we are looking for have to seek out solutions to tough problems with a strong passion for doing what’s right for our guest.

Responsibilities include, but are not limited to:

• Work with the service department to distribute work to technicians
• Manage and oversee individual technician workloads and overall workflow in the service area
• Oversee technician team progress through internal training requirements and coach technicians to prepare for certifications
• Train and mentor new technicians
• Help other technicians diagnose and repair vehicles when necessary (i.e., misdiagnosis, employee development, etc.)
• Conduct quarterly technician performance touchpoints to establish and monitor the progress of career goals and employee performance
• Manage technician team-building opportunities
• Educate technician team to uphold brand and quality standards of the team to troubleshoot customer concerns quickly and effectively
• Manage and maintain shop supplies and equipment
• Monitor bulk fluid levels
• Monitor shop efficiency through technician hours reports and ticket audit process
• Distribute shop housekeeping tasks among all technicians by promoting our high standards of safety, cleanliness, and organization
• Manage and oversee technician work schedule
• Enforce safety regulations and protocols
• Work closely with the service department and effectively communicate customer concerns and assist with customer complaint resolution when necessary

Qualifications

Qualifications:

• Positive attitude and a desire to serve guest
• Excellent automotive diagnostic skills
• A strong investment in tools
• Capable of diagnosing and repairing all makes/models of vehicles
• Aptitude for learning additional skills and processes
• Professional appearance and strong communication
• A desire for long-term career development

Physical Requirements:

• Occasionally lift and/or move over 50 pounds
• Be able to work with tools on vehicles lifted above their head
• Work in tight spaces as dictated by the vehicle’s needed repair
• Have the needed dexterity in order to efficiently use hand tools
• Walk/stand for the majority of their workday
• Drive manual transmissions vehicles
• Efficiently navigate a computer