Customer Service Representative

We are looking for a Customer Service Representative to support utility-related customer interactions for a non-profit organization in Adelanto, California. This Long-term Contract opportunity is ideal for someone who enjoys helping the public, managing account questions, and handling payment activity with accuracy and professionalism. The position plays an important role in delivering responsive service, maintaining reliable records, and assisting with day-to-day administrative needs in a busy office setting.

Responsibilities:
• Deliver courteous and timely assistance to residents, customers, and visitors with questions related to utility services and general account support.
• Accept and process payments for water accounts and other departmental transactions while ensuring all entries are completed accurately.
• Respond to billing concerns, service requests, and account inquiries by phone and in person, providing clear information and appropriate follow-up.
• Complete receipting, payment posting, and cash-handling activities in line with established financial procedures and service standards.
• Update customer files and supporting documentation to keep records organized, current, and accurate.
• Reconcile daily financial activity and review transaction details to confirm balances and identify discrepancies.
• Address customer issues with professionalism, using sound judgment to resolve concerns or route more complex matters to the appropriate team member.
• Assist with administrative support tasks and contribute to additional departmental assignments as needed.
• Manage a high volume of inbound customer communications and perform related data entry tasks efficiently in a fast-paced environment.• Prior experience in a customer service role is required.
• Background in payment processing, billing support, cash handling, or accounts receivable is preferred.
• Strong verbal and written communication skills with the ability to interact professionally with a wide range of customers.
• Demonstrated ability to stay organized, manage multiple priorities, and maintain accuracy under time-sensitive conditions.
• Working knowledge of Microsoft Office applications, including Outlook and basic Excel.
• Strong attention to detail and commitment to handling sensitive information with discretion.
• High school diploma or equivalent is required.
• Availability to work a permanent 4/10 schedule of four 10-hour shifts each week.