Host

Job Details:  The Host at Craig’s Nashville is the first and last impression for every guest who walks through our doors. This role requires a gracious, attentive, and polished presence, as well as the ability to manage guest flow with confidence and care. Hosts are stewards of the guest experience — warmly welcoming every individual, communicating effectively with the service team, and maintaining poise even during the busiest moments. The role is equal parts hospitality and coordination.  Key Responsibilities Warmly greet and escort guests to their tables using guest names whenever possible. Manage reservations and walk-ins using OpenTable with accuracy and discretion. Maintain the flow of the dining room by coordinating seatings with the service team. Track quote times, monitor pacing, and update guests on wait times with warmth and professionalism. Assist with coat check, door greetings, and other front-of-house tasks as needed. Keep host always stand and entrance area immaculate.  Qualifications & Experience Previous experience as a host or front desk team member in upscale or high-volume restaurants preferred. Familiarity with OpenTable or similar reservation systems strongly preferred. Excellent communication skills and calm decision-making under pressure. Polished, professional demeanor with genuine warmth and confidence. Ability to work evenings, weekends, and holidays.  Work Environment & Physical Requirements Must be able to stand and walk for extended periods of time. Able to lift 50 lbs. Comfortable working in high-energy, high-volume environments. Frequent guest interaction and multitasking under pressure. Collaborative role that bridges guest experience and service execution.  Craig’s Standards We greet every guest with sincere warmth and attentive presence. We manage the dining room with intention, teamwork, and calm authority. We handle pressure with grace and always communicate clearly. We protect the guest experience from the moment they arrive to the moment they depart. We embody hospitality — steady, poised, and always thoughtful.