Patient Services Representative

Interested in joining our team? We are looking for people who are genuine, kind, ambitious, positive, and helpful - exceptional people building on a celebrated heritage who are passionate about delivering uncompromising care - people who make a difference every day no matter what their role or position. If you are looking for a job where the work you do impacts lives for the better every day, you are in the right place!

Sacred Circle Healthcare is seeking a Patient Service Representative.

Job Summary

General Summary of Duties: Responsible for all front office functions including customer service, patient registration, insurance verification, cashiering, appointment scheduling, answering telephones, filing, computer work, handling medical records.

Reports To:

Operations Manager

Department:

Front Office

Business Unit:

Sacred Circle Operations

Patient Care:

No

Worker Status:

Full-time Hourly

Benefits Eligible:

Yes

Hours Per Week:

40

Work Schedule:

To Be Determined with the availability of 8:00 am – 6:00 pm Monday through Friday. Evening and weekend work may be required depending on position requirements.

Schedule Type:

 Five, 8 hour days

Location:

TBD

Supervisory 

Responsibilities:

No

The successful candidate:

• Welcomes patients/clients/visitors, determines the purpose of visit and directs them to the appropriate person, department, or service area. 
• Performs patient registration, data entry, and insurance verification.
• Answers patient and community queries and assists with patient communication in person, over the phone, and via text message and patient portal. 
• Handles sensitive vital record documentation, patient identification, patient medical records, and important documents. 
• Schedules, cancels, and reschedules patient appointments. 
• Collects patient cost sharing, co-pays, and payments, as well as assists with payment plans and account inquiries. 
• Monitors patient paperwork and ensures all required paperwork for patient services is up to date.
• Files and retrieves medical records. Copying and faxing duties. 
• Answers webchat inquiries in a timely manner. 
• Practices and adheres to the Mission, Vision, and Values Statement. 
• Reads, understands, and adheres to all Sacred Circle Health Care policies and procedures. 
• Keeps patient waiting areas, office, and files clean and organized. Enforces infection prevention in patient waiting areas.
• Assists with vendor and visitor monitoring. 
• Reads, understands, and adheres to all Sacred Circle Health Care Policies and Procedures.
• Practices and adheres to the Code of Conduct and Mission and Values Statements. 
• Other Duties as Assigned

Minimum Requirements

EDUCATION: 

A high school diploma or GED equivalent.

EXPERIENCE: 

Minimum (1) year of experience in a customer service or reception position, preferably in a medical setting. 

CERTIFICATION/LICENSE:

Other:

Preferred Requirements

EDUCATION: 

EXPERIENCE: 

CERTIFICATION/

LICENSE:

Other:

Experience working with the Native American community.

Knowledge, Skills, and Abilities 

• The jobholder must demonstrate current competencies applicable to the job position.
• Efficient knowledge of office equipment including fax machine, copier, computer, telephones, etc. 
• Ability to handle multiple priorities at once with minimal supervision. 
• Ability to comprehend and follow written and verbal instructions. 
• Ability to organize and communicate clearly. 
• Skill in developing and maintaining effect working relationships with patients, medical staff, and the public. 
• Ability to react calmly and effectively in emergency situations. 
• Ability to interpret, adapt, and apply guidelines and procedures. 
• Ability to maintain confidentiality of patient and employee information. 
• Ability to learn and develop point of sale system and electronic medical skills.

Sacred Circle Healthcare/Confederated Tribes of the Goshute Reservation gives preference 

to qualified American Indian/Alaskan Native Applicants