Client Coordinator/Caregiver Recruiter

Description:

COMPANY SUMMARY

If you have a passion for directly helping people and tangibly impacting their lives, Senior Home Companions (SHC) could be a wonderful place for you. SHC serves older adults in Indiana with our unique blend of personalized service and consistent care. From connecting clients with friendship and companionship to hands-on personal care, SHC caregivers offer a full spectrum of support that allows seniors to remain in the home of their choice with purpose and dignity. SHC is a private, local company in Indiana and Florida.

CLIENT COORDINATOR JOB SUMMARY

The Client Coordinator (CC)’s primary role is to coordinate staffing to ensure client receive all services outlined in their service plan as scheduled. Scheduling services with clients is a major aspect of SHC’s services, because our clients expect to receive their services as set forth in the agreed upon service plan. If clients do not receive the services as planned, that can lead to poor client outcomes and dissatisfied customers. Client Coordinators are responsible for ensuring that the schedule set forth in each service plan is fulfilled and that client expectations are exceeded. CCs are responsible for ensuring that the SHC team understands client needs for ongoing care and that caregivers are scheduled in a manner that maximizes efficiency, utilizes staff who have the skill set and experience to meet the client’s needs, and ensures all clients receive all of the services to which they are entitled. CCs are also expected to help foster relationships with clients and ensure that SHC services exceed the client’s expectations for on time arrival at the home, professionalism, and overall customer service. CCs not only schedule caregivers each week, but respond when caregivers are unable to provide scheduled care, unexpectedly unavailable to provide care, or otherwise fail to provide scheduled care. CCs oversee caregivers, provide feedback to caregivers regarding their work, counsel caregivers regarding performance improvement, work with HR to address disciplinary issues and take other actions to maintain SHC’s high standards.

The position requires an ability to be flexible and have strong organizational and prioritization skills. The CC communicates and documents important information regarding caregiver and client feedback to the team. This dynamic role offers the opportunity to directly encourage clients and caregivers while fostering their well-being on a daily basis.

CAREGIVER RECRUITER JOB SUMMARY

The Caregiver Recruiter is responsible for having their pulse on the Caregiver onboarding experience, which includes the full recruitment and onboarding cycle for Caregivers, training and retention. Participates in and works towards making SHC the best place to work.

CLIENT COORDINATOR ESSENTIAL FUNCTIONS, DUTIES & RESPONSIBILITIES

• Promote and demonstrate SHC's core values of Integrity, Compassion and Effectiveness
• Match caregivers with clients based upon factors including, but not limited to, client needs as outlined in the client’s service plan as well as caregiver experience level, skill set, availability and preferred working area and demonstrate expertise in the matching process
• Schedule caregivers for all open shifts, call-offs, vacation coverage, etc. to ensure quality and continuity of care
• Ensure client's schedules are covered, at all times, and accurately documented in Scheduling system
• Attend weekly POD meetings with Care Manager/Executive Director and Administrative Care Manager
• Build honest, sustainable relationships with clients, caregivers and office staff
• Ability to manage a high volume of incoming calls, while placing several outgoing calls to staff open client shifts, on a timely basis
• Provide week night, weekend and holiday on-call support on a rotational basis with other staff members
• Track caregiver time and attendance through AxisCare to ensure all shifts are verified in a timely manner and monitor caregiver overtime utilization
• Answer calls/voicemails/emails professionally within one business day of receipt
• Provide ongoing communication with on-call staff to ensure consistency of staffing and client care is maintained during non-business hours
• Maintain strict adherence to SHC’s HIPAA Policies and Procedures, client confidentiality & HIPAA regulations
• Provide information for anyone inquiring about services
• Perform other related duties as required and assigned in writing

CAREGIVER RECRUITER ESSENTIAL FUNCTIONS, DUTIES & RESPONSIBILITIES:

• Assist in the creation and implementation of overall recruiting strategy for homecare Caregivers
• Ability to recruit high volume, top industry talent with an intense emphasis on engagement and retention
• Manage the job description for homecare Caregivers
• Prepare and post open positions across multiple channels (ie. job boards, college/university career pages and social platforms)
• Spend designated time in the community to build relationships that will assist in recruitment of quality caregivers
• Attend job fairs and organize in-house recruitment events
• Screen candidate resumes and applications
• Conduct all phone screens and in-person interviews using various reliable personnel selection tools/methods to filter candidates to ensure the best talent is attracted
• Assess applicant’s relevant knowledge, skills, soft skills, experience and aptitudes
• Responsible for the complete onboarding process of new employees, to include administration of all new hire paperwork, background checks, reference checks and delivering Orientation presentation; as required by individual markets
• Manage candidate’s information (ie. resumes and contact details) in our Applicant Tracking System (ATS)
• Meet onboarding monthly goals
• Monitor and apply HR recruiting best practices
• Act as a point of contact and build influential candidate relationships during the selection process with an emphasis on creating an exceptional candidate experience
• Participate in the retention program for Caregivers and promote the company’s reputation as one of the “best places to work”
• Assist in Caregiver training programs and other Engagement programs
• Participate in industry specific workshops

BENEFITS

• Dental insurance
• Health insurance
• Health Savings Account
• Paid Holidays
• Paid time off
• Referral program
• Vision insurance
• 401K

Requirements:

QUALIFICATIONS

A well-qualified candidate would:

• Have experience as a home healthcare agency or personal services agency scheduler
• Have experience as a home health aide or certified nursing assistant
• Have excellent interpersonal, communication, and customer service skills, both verbal and written
• Be extremely detail-oriented, organized and able to multi-task
• Be highly motivated and proactive
• Be accustomed to a fast paced, high-volume environment with deadlines and last minute requests
• Have the ability to prioritize requests and duties
• Be resourceful and solution-oriented
• Have the ability to handle sensitive and confidential information
• Have a minimum of 3-5 years relevant work experience
• Be committed to the overall business goals of SHC
• Possess an extreme sense of urgency, be dependable and reliable
• Utilize excellent customer service and client relationship skills, at all times, and convey a positive and professional attitude
• Demonstrate competency, organization, attention to detail, flexibility and cooperation in performing all job responsibilities
• Computer proficiency using Microsoft Office Suite and Google Mail

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be requested by individuals with disabilities to allow them to perform the essential functions.

• Exchange information and communicate verbally and by written word
• Must be able to read, write, and comprehend English
• Demonstrate active listening skills
• Specific vision abilities include close vision, distance vision, depth perception, and ability to adjust focus
• Ambulate on rough surfaces and climb stairs
• Sit for prolonged periods of time
• Occasional driving
• Occasional walking and standing
• Occasional bending, kneeling, crouching, reaching, pushing, pulling
• Demonstrate manual dexterity
• Lift or move up to 25 lbs