Human Services Case Manager

• Serves as the Single Fixed Point of Responsibility (SFPR) for the coordination of care for each veteran in their case load. Coordinates with Program Manager, Peer Support & other providers.
• Creates individualized housing plans, supports and monitors progress in achieving goals per VASH CM Model.
• Provides ongoing support and crisis intervention as necessary.
• Work collaboratively with treatment team members including: Clinical Supervisor, Peer Support Specialists, Volunteers, and Psychiatric Consultants in a helpful and supportive manner, in order to provide coordinated care that is consistent with the VASH program philosophy and physical/mental health recovery.
• Completes all charting and documentation requirements as required in order to remain complaint with program and funding reimbursement guidelines. This includes completing all assigned intake documents, discharge paperwork, daily progress notes and units of service logs within the specified timeframes.
• Ensure data quality, accuracy of client files and records, complete paperwork and comprehensive outcomes tracking in the areas of housing, case management, savings, job attainment and retention, (if capable of working), goal setting and client progress, program intake and exit, meetings, support groups, referrals and other related activities and client interactions for internal and external purposes including: coordination of services, program impact evaluation, and compliance.
• Maintains client files through the appropriate client records and HOMES systems and maintains ongoing files.
• Communicates with Program Manager, NDVETs Senior management, VASH Supervision, as appropriate on barriers or challenges to the effective delivery of services.
• Participate in conferences, workshops, special projects, staff training and other duties as assigned.

Education & Experience

• M.S. or M.A. in related area of study for this position is preferred.
• Three years of experience working with Homeless, Veterans and/or experience with a therapeutic community preferred.

New Directions for Veterans (NDVets) is staffed by a dedicated team of professionals who thrive in a rapidly growing, visionary organization. We seek individuals who can use their skills and commitment to help us in our mission to improve the lives of veterans. As a member of our team you will reap benefits far beyond a paycheck.