Patient Access Specialist

We are looking for a Patient Access Specialist to support front-end patient services in Virginia. This contract to hire role is ideal for someone who enjoys creating a welcoming experience while handling registration, scheduling, and insurance-related tasks in a busy healthcare setting. The role requires strong attention to detail, professionalism, and the ability to communicate clearly with patients, visitors, and internal teams.

Responsibilities:

• Greet patients and visitors professionally and help create a positive arrival experience.

• Complete patient intake activities by entering and updating demographic and insurance information with accuracy.

• Coordinate appointment scheduling, confirmations, and related follow-up communication.

• Receive co-payments and other patient payments while maintaining accurate daily balancing records.

• Partner with clinical and front-office staff to support efficient patient movement throughout the day.

• Respond to patient questions and concerns with professionalism, and route more complex issues to the appropriate team members.

• Safeguard sensitive health information by following privacy standards and established compliance requirements.

• Previous experience in patient registration, patient access, or a similar medical front-desk role, or general experience in customer service/admin work.

• Ability to assist patients in a courteous, calm, and service-focused manner.

• Familiarity with appointment scheduling processes and related administrative support.

• Knowledge of medical insurance verification and accurate documentation practices.

• Strong data entry skills with careful attention to detail and accuracy.

• Effective verbal and written communication skills.

• Ability to manage multiple priorities in a fast-paced medical office environment.