IT Support Technician

• Provide Tier II technical support for end users
• Troubleshoot and resolve hardware and software issues
• Image, configure, and deploy laptops and desktop computers
• Provide remote support when needed
• Create, modify, and terminate user accounts using Active Directory, RSA, JIRA, Exchange and SharePoint
• Document and resolve technical issues while maintaining excellent customer service
• Collaborate with internal teams to identify root causes and implement effective solutions
• Maintain accurate records of support requests and resolutions

• High school diploma or equivalent required
• IT support experience required
• Healthcare terminology or healthcare IT experience preferred
• Experience with Active Directory, Exchange, SharePoint, JIRA, and RSA preferred
• Strong troubleshooting skills for hardware and software issues
• Excellent customer service and communication skills
• Strong problem-solving and analytical abilities
• Ability to prioritize multiple tasks in a fast-paced environment
• Strong organizational and time-management skills
• Proficient with Microsoft Word and Excel
• Ability to work independently while collaborating effectively with a team
• Ability to remain calm and professional under pressure
• Previous experience supporting healthcare, Medicare or Medicare Advantage environments and Tier II desktop support preferred

PandoLogic. Keywords: Help Desk Technician, Location: California, MO - 65018 , PL: 604015920