BDC Representative

Tidelands Ford is currently looking for an experienced BDC Representative to join our team! The right candidate will be a team player with a "can-do" attitude and excellent communication skills. Day-to-day tasks will include initial communication with clients regarding our product and service offerings.

• Answer customer calls and establish follows-up with sales appointments
• Respond quickly to internet, phone and live chat inquiries using email, scripts and templates
• Provide customers with initial product information and direct them to the appropriate dealership resources
• Present initial financing options based on customer needs
• Follow up with leads that are not ready to make an appointment or no-show
• Participate in team and process development sessions – keeping positive relationships with teammates, sales teams and dealership management
• Utilize CRM tracking system daily

• Previous automotive BDC experience is required.
• Excellent teammate with collaborative attitude and eagerness to improve
• Prompt and courteous demeanor
• Positive and hardworking personality
• Strong computer skills
• Valid driver’s license