Bilingual Customer Support Representative

We are seeking a Bilingual Customer Support Representative to join our retail team! You will be responsible for helping customers by providing product and service information and resolving technical issues in store.

Responsibilities:

• Handle customer inquiries and complaints
• Handle customer enrollments in person
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services

​Qualifications:

• Previous experience in customer service, sales, or other related fields
• Ability to work with customers in store
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills