Patient Resolutions Specialist

PATIENT RESOLUTION SPECIALIST
LOCATION
Dallas, TX 75204 | Onsite

COMPENSATION & SCHEDULE
• $18/hour
• Monday–Friday, 8:00 AM–5:00 PM

ROLE IMPACT
The Patient Resolution Specialist resolves complex patient accounts through research, communication, negotiation, and timely follow-up. This role works with patients, attorneys, insurance representatives, collectors, and internal teams to obtain accurate information, resolve outstanding balances, and maintain complete documentation in the patient accounting system.

KEY RESPONSIBILITIES
• Negotiate and communicate with attorneys regarding motor vehicle accident (MVA) accounts, including settlement information requests and account resolution.
• Research, obtain, review, and update patient insurance and account information from patients, attorneys, insurance companies, and other appropriate sources.
• Review account balances and supporting documentation, including employee educational program balances and bankruptcy information, to determine appropriate resolution and follow-up.
• Process collector requests for charity care applications, itemized statements, and related materials while accurately documenting all activity.
• Maintain detailed account notes and complete assigned research, follow-up, and resolution activities while protecting confidential patient and financial information.

MINIMUM QUALIFICATIONS
• Strong verbal and written communication, negotiation, problem-solving, and critical-thinking skills.
• Ability to research and analyze account information, manage multiple priorities, meet deadlines, and maintain accurate documentation.
• Proficiency with Microsoft Office applications and electronic patient accounting or account management systems.

CORE TOOLS & SYSTEMS
• Microsoft Office
• Electronic patient accounting systems
• Account management systems
• Insurance and healthcare billing documentation

PREFERRED SKILLS
• Healthcare revenue cycle, patient financial services, collections, insurance, or attorney-related account resolution experience.
• Knowledge of healthcare billing and insurance processes.
• Knowledge of motor vehicle accident (MVA) claims and account resolution.

LEGAL NOTICE
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at: https://www.cornerstonestaffing.com/privacy