CQI Coordinator_ 5165

BronxWorks helps individuals and families improve their economic and social well-being. From toddlers to seniors, we feed, shelter, teach, and support our neighbors to build a stronger community. In all aspects of our work, we strive for the highest ethical and performance standards and are guided by the belief that people are to be treated with dignity and respect regardless of their present situation or past experiences.

Across our 60+ locations, we provide programs in a variety of service areas, including workforce development, children, youth, families, seniors and homeless prevention. 

Qualifications

• Bachelor’s degree
• Proficiency in verbal and written English required; verbal proficiency in a second language preferred
• Proficiency in modern business communications including personal computers, electronic mail, voicemail, facsimile and copier equipment

Essential Duties and Responsibilities

• Provide outreach and referral development services with ACS PPRS liaisons, other BronxWorks programs, and community-based programs
• Respond to and triage all referral calls
• Provide intake services for all referrals, including intake interviews and write ups
• Collect statistical information from Contact Grids, PROMIS and CNNX and other required databases to write and complete reports
• Collect information directly from Case Managers and Assistant Program Directors necessary to compile required reports
• Extract data from data sources to identify important trends and problems
• Train new staff to use computerized data base programs
• Submit written reports and analysis that accompany data reporting and presentations
• Present data findings in internal and inter-agency meetings
• Interact with ACS on an as-needed basis
• Participate in grant writing projects
• Provide quality assurance for case management input and charting in client-based data systems including Contact Grids, PROMIS and CNNX
• Maintain familiarity with program resources available on- and off-site
• Attend CS meeting for CQI purposes to maintain program standards. Must be able to report on these meeting and changing standards.
• Assist with special projects as assigned including representing agency at interagency events
• Report to and meet with the Program Director on a regular basis
• Perform additional duties as assigned

Program Specific Responsibilities

• Progress notes review (Contact Grid, Promis, Salesforce and CNNX)
• Conduct case record reviews and provide reports
• Case Planner Report, verify active cases within month Tracked Children Report)
• FASP Due and FTC Report (CP responsibility and FT timeframe)
• Supervisor Case Review, Close Case Report, Connections spot check
• Staff KPI targets , KPI Excel Spreadsheet and PowerPoint, Narrative Submit reports to Program Director
• Maintain intake, case review, group work logs
• Assist with ordering Program supplies with Program Director.
• Any other duties, where appropriate

Skills/Abilities

• Excellent interpersonal and organizational skills
• Ability to use a computer for prolonged periods
• Ability to sit, crouch and walk for extended periods of time
• Ability to lift, pull, push, and/or move up to 60 pounds
• Ability to bend and retrieve objects and/or documents
• Ability to climb stairs
• Ability to climb and stand on a15 foot ladder
• Ability to travel in the boroughs of New York City and its adjacent counties via public transportation

BronxWorks seeks to build an inclusive organization grounded in respect for differences. We support all aspects of diversity, and in accordance with federal, state and local laws, does not discriminate unlawfully against employees and applicants for employment on the basis of age, color, creed, disability, marital status, military status, national origin (including ancestry), predisposing genetic characteristic, race, sex, gender, actual or perceived sexual orientation (including actual or perceived heterosexuality, homosexuality, bisexuality and asexuality), status as a victim of domestic violence, or any other characteristic protected by law. This commitment applies to all terms, conditions and privileges of employment, including but not limited to recruitment, hiring, compensation, training and employee development, placement, promotion, demotion, upgrading, downgrading, transfer, layoff and termination.

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