Automotive Service Director | Earn Up to $250,000 - Now Hiring

$80,000 – $250,000 per Year

An automotive franchise dealership group in Winston-Salem, NC is seeking an experienced and results-driven Automotive Dealership Service Director to lead and grow our service departments. This is a key leadership position for a proven dealership service management professional who understands the importance of customer satisfaction, technician productivity, service profitability, and operational excellence.

The ideal candidate will have hands-on franchise dealership service management experience, a strong understanding of automotive service operations, and a demonstrated ability to lead teams while driving service department performance. Luxury dealership experience is a plus.

Key Responsibilities:

• Direct and manage the service department's daily operations, including service advisors, technicians, support personnel, workflow, customer satisfaction, and departmental profitability.
• Develop and maintain efficient scheduling, workflow, technician dispatching, and resource allocation.
• Lead, coach, motivate, and hold service advisors, technicians, and support staff accountable for performance.
• Drive service department profitability, gross profit, labor sales, parts sales, customer-pay business, and overall revenue growth.
• Monitor key performance indicators, including technician productivity, efficiency, hours per RO, effective labor rate, CSI, retention, and department profitability.
• Ensure exceptional customer service through professional communication, accurate service writing, transparent estimates, and timely vehicle-status updates.
• Oversee vehicle diagnostics, repairs, inspections, and maintenance across a broad range of automotive systems.
• Maintain familiarity with transmissions, brakes, suspension, steering, alignments, tires, oil services, diesel systems, shocks and struts, air brakes, electrical/diagnostic systems, and other automotive repair operations.
• Implement effective maintenance and repair recommendations while ensuring a positive customer experience.
• Identify opportunities to increase customer-pay and warranty business through ethical and professional service recommendations.
• Work closely with the Parts Department to maintain appropriate inventory, pricing, availability, and workflow.
• Ensure compliance with dealership, manufacturer, OSHA, environmental, and workplace safety standards.
• Maintain accurate service records, repair orders, documentation, and administrative procedures.
• Assist with training, developing, and retaining high-performing Service Department personnel.
• Collaborate with the Sales Department to create exceptional ownership experiences that generate repeat and referral business.
• Monitor customer concerns and resolve escalated service issues quickly and professionally.
• Maintain a clean, organized, efficient, and professional service operation.

Required Experience & Qualifications:

• Proven automotive dealership service department management or automotive repair operations experience — REQUIRED
• Strong knowledge of dealership service operations, repair processes, diagnostics, and mechanical systems.
• Demonstrated ability to lead service advisors, technicians, and support personnel.
• Proven history of improving service department performance, customer satisfaction, and profitability.
• Strong understanding of dealership KPIs and financial performance.
• Experience with service writing, repair orders, estimates, and automotive service management systems.
• Experience with auto estimating software is highly desirable.
• Strong customer-service and conflict-resolution skills.
• Excellent communication, organizational, leadership, and problem-solving abilities.
• Ability to train, coach, and hold employees accountable to established performance standards.
• Ability to work in a fast-paced, performance-driven dealership environment.
• OEM/manufacturer training or certifications.

We Offer:

• $80,000 – $250,000 annual income
• Paid time off
• 401(k) matching
• Health, dental, vision, and life insurance
• Health savings account
• Employee discounts
• And more!

Join Our Leadership Team

If you are an accomplished automotive dealership Service Manager or Service Director who knows how to lead people, satisfy customers, and build a profitable service operation, we want to hear from you. Dealership Service Management experience is required for this position. We are specifically seeking a proven dealership professional with the leadership skills, automotive knowledge, and business acumen necessary to take a franchise Service Department to the next level.

Apply today and bring your dealership service leadership experience to a team focused on performance, customer satisfaction, and long-term growth.