Fire Sprinkler Coordinator - Now Hiring

Essential Duties & Responsibilities: 

• Schedule appointments for clients, answer phones and track clients’ service records

• Assess the needs of clients and connect them with the correct provider

• Create and maintain a directory of providers and resources

• Create and maintain a database of clients and client needs

• Schedule sprinkler service and inspections

• Order any materials needed for the required service.

• Interact with clients who are not satisfied, putting service and communication techniques into practice and resolving any conflicts professionally and answering inquiries respectfully

• Setup and update new accounts with ERP system.

• Ensure each client is given the necessary services and follow up to fill ongoing service needs

• Maintain good relationships with providers and clients to keep customer base

• Monitor the services being provided and stay up to date on any services being introduced or discontinued

• Expand the list of resources and providers to assure there are no gaps in services

• Answer telephones and respond to email inquiries in the office

• Perform other duties assigned by management.

Education/Qualification: 

• 1-3 years of industry experience or a related customer service experience required

• Previous administrative experience preferred

• Proficient skills in Microsoft Office, including Microsoft Word and Microsoft Excel

• Excellent customer service and problem-solving skills

• High quality organizational skills

• The ability to work well under deadlines and to multitask

• The ability to build relationships and coalitions within the community

• Excellent verbal and written communication skills

• Excellent critical thinking and problem-solving skills

Other Duties:

• Adheres to the Code of Conduct, Confidentiality Agreement, and Company Safety Policy.

• Performs other duties as assigned.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.