Customer Service Representative I - Customer Support - CSR

Miller International, Inc., an apparel designer and distributor of Cinch® and Cruel®, is seeking our next Customer Service Representative I!

Our Customer Service Representative I plays a key role as a liaison between our customers and account managers. The primary responsibility of this position is to provide excellent service to our customers and account managers, respond efficiently to their inquiries, and maintain high satisfaction. The candidate for this role must be professional, friendly, detail-oriented, patient, empathetic, and an advocate for our customers and account managers. They should also be skilled in conflict resolution and, when necessary, gathering customer feedback. In short, the person who fills this position needs to be committed to continuous excellence and passionate about their work.

At Miller International, our employees enjoy a fun, casual, and laid-back atmosphere. If you have customer service experience, this is your opportunity to be a part of something great! We want to hear from you if you possess the following skills and qualifications and are ready to join our team of positive, enthusiastic, and dedicated team members.

This is not a remote position; it is located at our North Denver, Colorado, corporate office.

Salary Range: $19.50 - $21.00 Per Hour

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.  Other duties may be assigned.

· Build sustainable relationships and trust with customers, account managers, and team members through open and interactive communication and 5-star customer service.

· Maintain a positive work atmosphere by acting and communicating professionally, enabling one to get along with customers, clients, co-workers, and management.

· Support assigned low-volume account managers through familiarity with processes and sales reports available in the order management system

· Have a solid understanding of products offered by the company and a strong understanding of which products solve each customer's challenges.

· Maintain current knowledge of department standards, systems, and processes.

· Communicate with customers via phone and email to answer questions regarding order status, shipping, and product information.

· Direct, coordinate, and process purchase orders from order capture to customer delivery. Includes coordinating with the warehouse team to track orders and ensure prompt shipment of goods

· Verify the accuracy of all purchase orders for terms and pricing, delivery information, and customer compliance.

· Handle customer complaints via phone, email, or social media and provide appropriate solutions and alternatives as needed.

· Meet department efficiency metrics, personal and team goals, and call handling quotas.

· Identify interdepartmental dependencies and comply with calendar dates.

· Work with the customer service manager to ensure proper customer service is delivered.

· Perform any other tasks the Customer Service Manager or Account Manager needs.

To be successful in this position, you must:

· Be self-motivated and have the ability to work with minimum supervision.

· Have a positive attitude and have the ability to work effectively with employees from multiple departments, customers, and account managers

· Be able to express ideas and thoughts verbally; Express ideas and thoughts in written form; Exhibit good listening and comprehension; Select and use appropriate communication methods.

· Have the ability to adapt. Adapt to change in the work environment; manage competing demands; Accept criticism and feedback; change approach or method to best fit the situation; be open to new ideas and responsibilities.

· Be Innovative. Display original thinking and creativity; meet challenges with resourcefulness; generate suggestions for improving work; develop innovative approaches and ideas; consider cost and expediency when developing ideas.

· Have the ability to solve practical problems and deal with various concrete variables in situations where only limited standardization exists.

· Have the ability to interpret various instructions furnished in written, oral, diagram, or schedule form.

· Have outstanding follow-up skills.

· Have strong planning, organization, and time management skills and have a high standard for attention to detail. Have the ability to prioritize and plan work activities, plan for additional resources, integrate changes smoothly, set goals and objectives, and work in an organized manner.

· Be driven to achieve results and function within a team environment

· Be comfortable working with computers and web-based applications.

· Be Punctual

REQUIREMENTS:

• 1-2 years’ experience in customer service support, or an equivalent combination of education and experience
• Must be able to work on-site. This position is not remote
• A proven ability to consistently deliver excellent customer service
• Ability to read and interpret documents such as processes, operating instructions, and procedure manuals
• Ability to write routine reports and correspondence
• Ability to tactfully handle stressful and difficult situations using proven processes
• Ability to apply math concepts such as addition, subtraction, and percentages
• Thorough knowledge of Microsoft Office products
• Blue Cherry, Avaya, and/or Shopify experience or experience with an ERP system is a plus

Interested yet?

Miller International offers outstanding benefits to help our employees stay happy and healthy, and we believe in maintaining a healthy work-life balance. If this sounds like a position you genuinely want to fill, send us your resume and a cover letter that tells us about your customer service experience and why you would like to work with us.

At this time, we are only considering candidates who currently reside in the Denver metro area or surrounding areas.

We offer a comprehensive benefits package that includes:

·         Health, dental, and vision coverage for employees and their families

·         Retirement savings plan with company match

·         Paid time off, including vacation and sick leave

·         Employee wellness and assistance programs

·         Optional supplemental benefits, such as life, disability, and other voluntary coverage

·         Educational support programs, including tuition reimbursement and student debt assistance

Our success lies in the hands of our dedicated and loyal staff – and we only employ the best! We pride ourselves on a rich history of over 100 years, embracing the traditions of hard work and distinction, and providing unsurpassed-quality products to our customers. Since 1918, Miller International has matured and consistently evolved into what it is today: one of the most successful privately owned Companies in Western industry, with brands that continue to gain impressive popularity and growth. We do it by treating each other with respect, and we do it all as a team that feels more like a family. At Miller, we're guided by our Core Values and use them to measure the appropriateness of decisions, whether with vendors, customers, or employees. Our employees created and approved the Core Values as an affirmation of their willingness to be part of a Company guided by these principles.

We can’t wait to hear from you!

Check us out at: www.miller-international.com

Application Deadline: 8/31/2026

At Miller International Inc., we believe that although apparel does not define a person, it certainly should inspire them. Clothing can promote confidence, and our western fashion is consistently crafted with nothing short of excellence in mind.

Our company is prided by a rich history that embraces the tradition of hard work and distinction. Our apparel derives from modest origins, genuine people, and dedication to superior methods. The roots of the company stretch back to 1918, when a humble salesman from the East toured the Rocky Mountain region with a unique line of cowboy hats. Our clothing is still sewn with the same pioneering spirit Phillip Miller brought out West so long ago. By sticking to his pledge for superior product, we can constantly build on our legacy.

To perpetually innovate our brands, we find it integral to keep a sharp eye out for emerging trends. We enjoy carving fresh paths for individuals who live to blaze the trails of modern western style. Passion, integrity, and our own unique zest are not only woven into each piece of our apparel...They are a promise to each and every customer.

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Facebook: https://www.facebook.com/CINCHJeansandShirts/

Website: http://cinchjeans.com