Customer Service Representative

Summary:

We are seeking a friendly, professional, and customer-focused Customer Service Representative. The ideal candidate will serve as the primary point of contact for customers, providing assistance, resolving concerns, and ensuring a positive customer experience. This role requires strong communication skills, problem-solving abilities, and a commitment to delivering excellent service.

Key Responsibilities

• Answer incoming customer calls and emails professionally and promptly.
• Resolve customer questions, concerns, and service issues efficiently.
• Enter and maintain customer information in CRM and customer service software.
• Schedule appointments and coordinate service requests.
• Follow up with customers to ensure satisfaction.
• Maintain detailed records of customer interactions.
• Assist with office administrative tasks as needed.
• Support sales and marketing initiatives when applicable.

Required Qualifications

• High school diploma or equivalent.
• Efficient typing speed (we will send an assessment to confirm WPM)
• Excellent verbal and written communication skills.
• Strong customer service orientation.
• Ability to effectively interact with a wide variety of customers.
• Strong organizational and time-management skills.
• Ability to multitask and prioritize responsibilities.
• Strong phone etiquette and active listening skills.
• Basic computer proficiency and ability to learn new software.

An employment agency serving Franklin, Brentwood, Spring Hill, Columbia, Murfreesboro and Manchester Tennessee and surrounding areas, Express Employment Professionals has job opportunities for general and skilled laborers as well as technical, industrial, and office services positions.