Customer Service Representative

Position Description:

This position focuses on assisting individuals who have requested information about available benefit programs. Daily responsibilities include handling inbound and outbound calls, scheduling and leading virtual appointments, completing required documentation, and engaging in ongoing skills and leadership development. Structured training and quality-focused systems are provided to support long-term performance and success.

Core Responsibilities:

• Communicate with individuals who have requested benefit information
• Clearly and professionally present products and benefit options
• Accurately complete and submit digital applications
• Track and report daily activity metrics
• Participate in optional training and development sessions
• Maintain compliance and quality standards throughout all processes

Minimum Qualifications:

• Strong verbal communication and interpersonal skills
• Effective time-management and organizational abilities
• High school diploma or equivalent (post-secondary education is an asset, not required)
• Previous customer service, sales, or retail experience is helpful but not required

What We Provide:

• Clearly defined paths for long-term career growth and advancement
• Residual income opportunities
• Health and wellness benefit options
• Personalized one-on-one training and mentorship
• Ongoing professional development and leadership support