Reception

Summary

As a Front Desk Receptionist at Quality Inn, you will be the first point of contact for our guests, providing them with a warm welcome and exceptional customer service. Located in Danville, this role is vital in ensuring that our guests have a pleasant experience from check-in to check-out.

Responsibilities

• Greet and welcome guests upon arrival with a friendly demeanor.
• Manage check-in and check-out processes efficiently to ensure smooth guest experiences.
• Handle guest inquiries and provide information about hotel services and local attractions.
• Maintain accurate records of reservations, cancellations, and guest preferences.
• Assist with administrative tasks such as answering phones, responding to emails, and managing office supplies.
• Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
• Process payments and manage cash transactions accurately.
• Provide support to guests during their stay, addressing any concerns or requests promptly.

Qualifications

• Proven experience in customer service or front desk operations is preferred.
• Strong organizational skills to manage multiple tasks effectively.
• Excellent phone etiquette and communication skills for interacting with guests.
• Bilingual abilities are an asset for enhancing guest interactions.
• Basic computer literacy with familiarity in office software applications.
• Clerical experience is beneficial but not required.
• Ability to work well under pressure in a fast-paced environment.

If you are passionate about hospitality and enjoy creating memorable experiences for guests, we invite you to apply today to join our dynamic team at Quality Inn