Desktop Support Technician - Windows 11 Deployment & Support

Desktop Support Technician – Windows 11 Deployment & Support - Shreveport, LA 

• Timeframe - Sept 2026 - Dec 2026
• Work Authorization - US Citizen or Green Card 
• 2-4 plus years of experience 

We are seeking an experienced Desktop Support Technician to provide hands-on end-user support and assist with the deployment, configuration, and ongoing support of Windows 11 workstations. The technician will support hardware and software installations, device migrations, troubleshooting, and user readiness while delivering a professional customer experience.

Key Responsibilities & Qualifications:

• Deploy, configure, image, and support Windows 11 desktops and laptops.
• Perform Windows 10-to-Windows 11 migrations, including user data and profile transfers.
• Install and troubleshoot Microsoft 365 applications, Teams, Outlook, printers, peripherals, and standard business applications.
• Perform PC refreshes, hardware swaps, workstation setups, and asset/inventory updates.
• Troubleshoot hardware, software, network connectivity, authentication, and application issues.
• Support Microsoft Intune, Autopilot, Active Directory/Entra ID, SCCM/MECM, or similar endpoint-management tools where applicable.
• Validate devices following deployment and provide post-migration end-user support.
• Document work and accurately update incidents, service requests, and deployment records in the customer's ITSM system.
• Escalate complex issues to L2/L3 engineering teams as required.
• 2–4+ years of desktop/end-user computing support experience preferred, with demonstrated Windows 11 deployment and migration experience.
• Strong communication, troubleshooting, and customer-service skills required.

Additional Information

• All candidates are encouraged to apply, but many positions require a strict drug and background check by our customers.
• F2OnSite supports and adheres to all state laws regarding background checks.

F2OnSite is the fastest growing IT field services company in the United States, with hundreds of employee technicians in over 40 states. F2 OnSite performs service on computers, printers, point of sale systems, servers and other hardware technologies - including installations, migrations, deployments and break/fix. Learn more at F2onsite.com.

WHAT WE DO: Our focus is Hardware: Desktops, Laptops, Servers, Printers, POS systems, and LCDs. We have hundreds of team members across the US who work Onsite at customer locations - providing hardware break/fix services, migrate data, install computers, move printers, install/fix servers and POS systems. We close thousands of service calls each week, and do whatever it takes to get our customers up and running again. We specialize in all types of technology, projects, desktop support and more.