DME Customer Service Rep

SunMED Medical is looking for a customer service-oriented individual to join our team as a customer service representative, with part-time and full-time options available.

Responsibilities

• Utilize our order processing system, Brightree, to input referral information and manage orders up until the point of billing.
• Reach out to providers to request return of fully completed or required but missing clinical documentation, necessary to process an order according to the department/insurance payor's guidelines.
• Share your knowledge of DME products with customers.
• Advise the patients and referral sources of the patient's insurance coverage, advising of any out-of-pocket expenses that would be incurred to process the order.
• Provide excellent customer service to patients, referral sources as well as our business partners.
• Communicating effectively with patients, therapists and other health care professionals.
• Maintain a relationship with referral sources.
• Create purchase orders and send to manufacturers via fax/email/or manufacturer websites
• Hours of work will be between 9AM-5PM MST upon successful completion of training.
  

Qualifications

• Previous customer service experience, telephonic or face-to-face.
• Comfortable with discussing insurance coverage and financial responsibility with patients.
• Able to work in a fast paced environment with strong attention to detail is essential.
• Brightree experience is a plus
• Familiarity of medical terminology
• Strong sense of urgency and problem-solving skills
• Ability to multitask in a fast paced environment
• Adaptability to new processes and technology
• Excellent time management skills, organization, and with strong attention to detail
• Superior/excellent computer skills using remote access and a computer network, which includes thorough knowledge of Outlook and more than a basic familiarity with Excel.
• The ability and acumen to understand software platforms and how to use them effectively. Eventual complete knowledge of these platforms is essential to be effective in this position. Platforms: Outlook, Teams, Excel
  

Further consideration on compensation possible based on experience.

SunMED Medical is a nationally accredited provider of specialized medical equipment to patients in the home care setting.

We hold national as well as regional contracts with private insurance carriers as well as Medicare and Medicaid plans.