Operation Support Staff-Afternoons and Midnight Shift

SCOPE AND PURPOSE OF POSITION

In accordance with the Agency’s mission statement, Code of Ethics, policies and procedures, State of Michigan licensing and COA standards; the Operation Support Staff will support a safe, welcoming, and service oriented environment. This includes enforcing policies and procedures, providing unit observation, and ensuring clear, professional communication with internal departments and external partners. This role will address the daily needs of the residents and provide guidance and follow up as necessary.

TASKS OF THE POSITION

• Provides continuous onsite coverage to ensure 24/7 safety and support and adherence to community guidelines.

• Assists residents during evening, nights and weekends; effectively resolves conflicts and de-escalates situations.

• Works respectively and patiently with those who may have difficulty engaging with service providers.

• Ensures the safety and security of the building, the residents, and staff, including actively monitoring security cameras.

• Operates and maintains a two-way communication system to remain in constant radio contact with Vista Maria staff and security personnel as necessary.

• Completes accurate daily recordkeeping, required documentation and required reports.

• Observes and reports hazards, unusual activity, or suspicious circumstances to management for correction and/or follow-up actions.

• Monitors building activity, enforces community rules, and conducts scheduled safety checks.

• Assist residents in resolving issues and accessing appropriate support within the housing continuum team.

• Builds collaborative relationships with residents, focusing on increasing strengths and promoting positive outcomes.

• Provides compassion and a sense of safety to each resident by daily engagement and building relationships.

• Observes and verbally intervenes as necessary to deescalate potentially escalating situations.

• Regularly participates in supervision and housing continuum meetings to ensure collaboration with team.

• Assists with transportation of residents as necessary.

• Completes additional tasks and responsibilities as requested to support overall operations and ensure continuity of services.

KNOWLEDGE/SKILLS/ABILITIES

• Strong verbal and written communication skills, excellent interpersonal skills.

• Ability to maintain a sense of calm and control in difficult situations, assisting in regulating individuals.

• Ability to assess a situation quickly, using appropriate actions to diffuse a situation and provide effective solutions, particularly with people demonstrating disruptive behavior.

• Ability to establish and maintain professional boundaries with individuals.

• Ability to perform light housekeeping and occasional lifting up to 25 pounds.

• Ability to maintain a visible and supportive presence.

SUPERVISORY RESPONSIBILITY

None

QUALIFICATIONS (EDUCATION / TRAINING)

Required:

• High School Diploma or GED.

• Minimum of 2 years of experience in human Services, including working with individuals experiencing homelessness, mental health challenges and/or substance use disorders.

• Valid driver’s license.

• Experience in crisis intervention.

Preferred:

• (1) one year of experience working with the veteran population.

• (1) one year of experience working with the human trafficking population.

• (1) one year of experience working with the incarcerated population, or community reentry from incarceration.

• (1) one year of experience working with individuals in recovery or impacted by substance recovery efforts.

We foster restorative relationships and deliver innovative care, treatment, and education so that vulnerable individuals and their families believe in their worth, heal and build the skills for success.