Customer Service Representative

McCalman Plumbing, Heating & Air Conditioning is seeking a motivated and customer-focused Customer Service Representative (CSR) to join our team. This full-time position is responsible for answering inbound calls, making outbound calls, scheduling qualified service appointments, and delivering an exceptional customer experience.

Key Responsibilities

• Handle inbound customer calls and schedule qualified service appointments.
• Make outbound calls to existing and prospective customers.
• Provide friendly, professional, and helpful customer service.
• Accurately document customer information and appointments in our scheduling system.
• Work toward daily booking goals and help maximize every customer opportunity.

Performance & Bonus Opportunity

Qualifications

• Strong communication and customer service skills.
• Comfortable speaking with customers by phone.
• Organized, dependable, and detail-oriented.
• Previous customer service, call center, dispatching, or home service experience is a plus.

Join a growing, family-owned company that values genuine customer service and rewards employees who exceed expectations.

McCalman Plumbing, Heating & Air Conditioning is a third-generation company built on a trusted name that has served North Texas since 1967. We are proud of where we come from, but we are equally focused on where we are going. By expanding from our plumbing roots into heating and air conditioning, we are building a modern home service company without losing the values that earned our customers' trust in the first place.
We believe homeowners deserve more than a repair—they deserve honesty, expertise, and confidence in the people they invite into their homes. We stand for service over sales, relationships over transactions, craftsmanship over shortcuts, and doing what is right even when no one is watching. Our guarantees are not marketing gimmicks; they are a reflection of our commitment to stand behind our work and deliver real value.
We are not trying to be the biggest company in the market. We are working to become the company people trust the most.
That means we are looking for people who share that mindset. People with exceptional drive, strong skills, and a genuine desire to serve others. We want team members who take pride in their craft, hold themselves accountable, live by strong values, and understand that every interaction is an opportunity to earn someone's trust.
If you are looking for more than just a job—if you want to be part of a company that is raising the standard for the home service industry and building something meaningful for generations to come—McCalman may be the place for you.