Bilingual Customer Service Specialist

JOB DESCRIPTION

Insight Global's national insurance client is seeking to grow their claims support team. The ideal candidate serves as a liaison between external customers, clients and internal staff. They will provide exemplary assistance and support; addressing customer issues and ensures effective and long-term problem resolution. The Customer Services Representative will be the first point of contact for customers with general questions regarding billing, account information and filling claims. This is an excellent opportunity to grow within an organization that invests in your professional development.

This position is 5 days a week onsite in Tampa, FL. Work schedule is 9:00 AM-5:30 PM Monday-Friday.

REQUIRED SKILLS AND EXPERIENCE

High School Diploma or equivalent is required
Must be willing and able to ascertain licensure within 6 months. (440 & 620)
One year experience in Customer Service area in any industry
1 year experience with Microsoft Outlook
Demonstrated experience working directly with customers
Reliable transportation
A positive and professional attitude
Strong customer service experience
Excellent communication skills and a professional appearance
The ability to navigate multiple systems and screens efficiently
A strong attendance record
A commitment to minimal absences during the first 90 days