Customer Service Representative

Location: Sunbury, OH (100% Onsite)
Schedule: Monday-Friday, 8:00 AM-5:00 PM
Compensation: $24-$29/hr.
Exact compensation may vary based on skills, experience, and education.

About the Role

Our client, a well-established family-owned company serving homeowners for over 30 years, is seeking a Customer Service Representative to join their growing team. This individual will serve as the first point of contact for customers and play a critical role in creating a positive customer experience through scheduling support, customer communication, and administrative coordination.

Responsibilities

• Answer and respond to incoming customer calls and emails in a professional and timely manner
• Coordinate and schedule estimates, inspections, and customer appointments
• Manage calendars and communicate appointment details to customers and team members
• Assist customers with billing questions and payment-related inquiries
• Provide administrative support to internal sales and office teams
• Maintain accurate customer records and documentation
• Deliver exceptional customer service throughout every stage of the customer experience

Required Qualifications

• 2-3+ years of customer service, administrative support, scheduling, or front-office experience
• Strong verbal and written communication skills
• Professional phone presence with the ability to manage a high volume of customer interactions
• Experience working directly with customers, clients, patients, or homeowners
• Excellent organizational skills with strong attention to detail and follow-through
• Proficiency in Microsoft Office Suite
• Ability to multitask and prioritize effectively in a fast-paced environment

Preferred Qualifications

• Experience in hospitality, luxury retail, or other high-touch customer service environments
• Bachelor's degree preferred

Benefits

• 401(k) with a 3% company contribution after one year
• Company-paid 70% health insurance premium
• Uniform stipend
• Paid holidays