Patient Care Coordinator
| Verified Pay check_circle | Provided by the employer$20 per hour |
|---|---|
| Hours | Full-time |
| Location | New York, NY New York, New York open_in_new |
About this job
Job Description
Patient Care Coordinator
Client: UnitedHealth Group / Optum Care Delivery
Position Type: Non-IT Contractor
Location: New York, NY / Sunnyside, NY
Pay: $20.00 per hour
Schedule: Rotating shifts
Dress Code: Business Casual
Work Locations
The Patient Care Coordinator may be scheduled to work at any of the following Optum clinic locations:
- Union Square: 116 East 16th St., 3rd Floor, New York, NY 10003
- Chelsea: 120 West 23rd St., New York, NY 10011
- West 57th: 200 West 57th St., Suite 702, New York, NY 10019
- Sunnyside: 47-01 Queens Blvd., Suite B, Sunnyside, NY 11104
Schedule
Candidates must be flexible to work rotating shifts, including:
- 6:45 AM – 3:15 PM
- 7:45 AM – 5:00 PM
- 11:30 AM – 8:00 PM
Position Overview
The Patient Care Coordinator supports the daily operations of a busy Optum healthcare environment by providing administrative, scheduling, and patient-facing support. This position works closely with a diverse team of approximately 60 professionals, including therapists, aides, authorization representatives, billers, and administrative staff.
The ideal candidate is highly organized, professional, patient-focused, and comfortable working in a fast-paced medical office environment.
Key Responsibilities
- Schedule, coordinate, and manage patient appointments
- Optimize provider and clinic schedules
- Check patients in and out of the clinic
- Collect and verify patient demographic information
- Accurately enter and maintain information within the electronic medical record
- Manage referrals and Plans of Care (POCs)
- Communicate with patients regarding insurance coverage
- Collect copays and outstanding patient balances
- Answer incoming telephone calls and make outgoing patient calls
- Address patient questions, concerns, and scheduling needs
- Maintain accurate and complete patient records
- Coordinate with clinical and administrative team members to support efficient patient care
- Provide professional, empathetic, and patient-centered customer service
- Complete additional assignments and projects as needed
Required Qualifications
- High school diploma, GED, or equivalent
- 1–3+ years of healthcare, medical office, or related administrative experience
- Strong patient-facing and customer service experience
- Knowledge of healthcare administrative processes
- Strong scheduling and coordination skills
- Experience working with electronic medical records; Epic experience is highly preferred
- Proficiency with Microsoft applications
- Strong verbal and written communication skills
- Excellent attention to detail
- Strong organizational and time-management skills
- Ability to multitask and prioritize responsibilities
- Strong problem-solving skills
- Ability to work efficiently in a fast-paced environment
- Flexible and adaptable to changing clinic needs
- Strong follow-through and dependability
- Professional, approachable, and empathetic demeanor
Preferred Candidate Profile
The ideal candidate will have previous experience in a healthcare or medical office environment and be comfortable interacting directly with patients throughout the day. Candidates should have a strong understanding of appointment scheduling, insurance-related patient communication, EMR documentation, and general front-office healthcare operations.
License / Certification
No professional license or certification is required.
Interview Process
Interviews will be conducted in person and may consist of one to two interview rounds.
Allmed is a National Staffing and Recruiting company offering short and long term staffing solutions.
We have been serving large Fortune 100 companies and providing career opportunities to job seekers for over 25 years. We specialize within the medical and healthcare industries offering temporary and permanent placement options. Our team takes the time to recognize, assess and listen to the goals of both our clients and employees. Our team is dedicated to providing the highest quality services and best qualified medical professionals throughout the United States. We stand by our promise and guarantee success and satisfaction between our clients and employees.
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