Customer Experience Specialist

We are looking for a Customer Experience Specialist to join a short-term Contract opportunity supporting a ~2 month project in Irmo, South Carolina. This position is ideal for someone who enjoys engaging with customers, coordinating outreach, and creating positive interactions that help drive business results. The role moves quickly and offers the chance to contribute immediately, with potential for longer-term consideration based on project success.

Responsibilities:

• Conduct outbound outreach to prospective customers and schedule appointments that support the pilot program’s goals.

• Respond to customer questions through phone and email while delivering attentive, service-focused communication.

• Manage multiple browser-based tools and internal systems efficiently to document interactions and track follow-up activity.

• Identify customer concerns, including basic connectivity-related issues, and direct inquiries to the appropriate support path when needed.

• Maintain accurate records of conversations, appointment outcomes, and next steps to keep the project organized and on schedule.

• Collaborate with team members and leadership to share feedback, improve engagement efforts, and support daily performance targets.

• Experience in customer service, call center support, or a similar customer-facing environment.
• Ability to communicate clearly and professionally through both phone conversations and email correspondence.
• Comfortable working across multiple browser windows and web-based platforms at the same time.
• Strong organizational skills with the ability to manage follow-ups and maintain accurate activity records.
• Familiarity with customer success principles and delivering a positive client experience.
• Ability to recognize and address basic connectivity-related concerns during customer interactions.
• Availability to begin quickly and support a 60-day Contract assignment.