Customer Service Representative

Insight Global is seeking a Customer Service Representative for. This individual will be the first point of contact for customers and play a key role in delivering a high-quality customer experience through scheduling support, customer communication, and administrative coordination.

Responsibilities:

• Answer incoming customer calls and emails

• Schedule estimates, inspections, and appointments

• Coordinate calendars and communicate appointment details

• Assist customers with billing and payment inquiries

• Provide administrative support to sales and office teams

• Maintain accurate customer records

• Deliver professional, white-glove customer service throughout the customer lifecycle

Required Skills & Experience:

• 2/3+ years of customer service, scheduling, administrative support, or front-office experience

• Strong verbal and written communication skills

• Professional phone presence and ability to handle a high volume of customer interactions

• Experience working directly with customers, clients, patients, or homeowners

• Strong attention to detail, organization, and follow-through

• Proficiency with Microsoft Office

• Ability to multitask and manage competing priorities in a fast-paced environment