Specialty Surgery Counselor

Overview

As a Specialty Surgery Counselor, you’ll be the patient’s guide through the surgery process and are responsible for providing a smooth and exceptional experience. Your strong detail orientation and multi-tasking skills will be essential to our success in our fast-paced, high-volume environment as you schedule surgeries and surgical appointments, verify insurance, and prepare charts for surgery.

Responsibilities

• Counsels patients for surgery by providing clear, concise details about what to expect

• Reviews all surgery paperwork with patients; consent for procedures

• Schedules all pertinent appointments, as appropriate by specialty: pre-operative and post-operative appointments to include the return appointment to the co-managing doctor.

• Fills surgeon’s schedules to capacity and knows appropriate steps to take to try to fill the day

• Follows up on canceled procedures and patients who no show on day of procedure in which the case has not been rescheduled

• Ensures all patient out of pocket money owed is collected prior to surgery (i.e. copays, coinsurance, deductible, premium lens, etc.).

• Prepares surgical charts, labels documents with appropriate surgical paperwork

• Helps maintain referring provider relationships

• Helps create a quality patient experience

• Maintains patient confidentiality at all times

Qualifications

• High School Diploma or GED required

• At least one-year experience working in medical field and counseling of surgical patients preferred

• Experience in ophthalmology or optometry preferred

• Excellent verbal and written communication skills

• Detailed oriented, reliable and able to multi-task in a fast-paced, high-volume work environment

• Flexible schedule working Monday-Friday