Operations Associate

We are searching for an Operations Associate to provide onsite customer service for an immersive experience on the Las Vegas Strip. This position is contract-to-hire and pays $18 per hour.

Responsibilities

• Provide exceptional customer service as the first point of contact for visitors
• Greet and welcome guests, including VIPs and large groups
• Explain exhibits, offerings, and ticketing processes to customers
• Verify tickets, manage entry, and ensure eligibility for discounts
• Maintain smooth front-desk and reception operations
• Monitor exhibition areas to ensure proper functionality and cleanliness
• Perform crowd control and ensure guest safety throughout the venue
• Support retail (shop) operations including sales, inventory, and cash handling
• Assist with food and beverage service at the tea bar
• Respond to issues, emergencies, and guest inquiries in a timely manner

Requirements

• High school diploma or equivalent
• 1+ year of customer service, hospitality, or retail experience
• Strong communication and interpersonal skills
• Ability to work weekends, holidays, and rotating shifts
• Ability to handle high-volume environments and crowd control
• Problem-solving skills and ability to respond to emergencies
• Detail-oriented with strong organizational skills
• Ability to work both independently and as part of a team
• Service-oriented mindset with a professional demeanor
• Authorized to work in the United States without the need for sponsorship now or in the future