UX Lead

Overview

CTG is seeking to fill a UX Lead position for our client.

Location: Morrisville, NC

Duration: 12+ months, with possibility for extension

Rate: $50.00 hourly

Duties:

• Define and evolve the global UX vision and experience strategy across owned digital channels and customer journeys.
• Create scalable customer journey frameworks aligned to customer needs and business priorities.
• Design and optimize end-to-end digital experiences across awareness, consideration, evaluation, decision, and conversion stages.
• Shift experience planning from page-centric design to journey-centric orchestration.
• Establish standards for navigation, content flow, progression paths, usability, and decision-support mechanisms.
• Lead journey-mapping workshops with business stakeholders and customer-facing teams.
• Identify friction points, usability challenges, and opportunities across key customer journeys.
• Develop and maintain UX design governance, usability standards, and experience frameworks.
• Partner with Content Strategy, Creative, Product Marketing, Web Operations, Analytics, SEO, Development, and regional teams to deliver consistent digital experiences.
• Use customer insights, analytics, research, and experimentation to identify opportunities and improve engagement and conversion.
• Lead UX initiatives that improve customer satisfaction, engagement, conversion rates, and overall digital experience performance.
• Communicate UX strategies, recommendations, and measurable outcomes to senior stakeholders and cross-functional teams.

Skills:

• Strong knowledge of UX, customer experience (CX), product design, digital experience, and customer journey methodologies.
• Expertise in customer-centered design principles and end-to-end experience design.
• Strong understanding of usability, information architecture, navigation, content flow, and conversion optimization.
• Experience developing scalable UX frameworks and design governance standards.
• Strong analytical and problem-solving skills with the ability to translate customer and business data into actionable UX improvements.
• Excellent collaboration and stakeholder-management skills.
• Ability to work effectively within complex enterprise digital ecosystems and across global, cross-functional teams.
• Strong presentation and communication skills.
• Experience with UX research, journey mapping, experimentation, analytics, and experience optimization.

Experience:

• 8+ years of UX, CX, product design, or digital experience leadership experience.
• 12+ years of experience leading global UX organizations and enterprise experience strategy is highly desirable.
• Proven experience improving conversion rates, engagement, customer satisfaction, and business outcomes through UX initiatives.
• Experience leading UX strategy across complex enterprise digital ecosystems.
• Demonstrated experience designing customer journeys and digital experiences across multiple stages of the customer lifecycle.
• Strong portfolio demonstrating customer-centered design practices and measurable business results.
• Experience partnering with cross-functional teams including Marketing, Content, Creative, Product, Analytics, SEO, Development, and Web Operations.

Education:

• Bachelor's degree in Human-Computer Interaction, UX Design, Digital Design, Psychology, Computer Science, or a related field.
• Equivalent combination of education and relevant experience may be considered.

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.

To Apply:

To be considered, please apply directly to this requisition using the link provided. Kindly forward this to any other interested parties. Thank you!